Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

View other StepChange products

4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Saved by step change

I have been under stepchange for a while they have helped me emensely I don't think I would be here without them Reviewed on: 23rd May 2025

Stressed Retiree

I was very street after retiring, but once I spoke to StepChange they put my mind at rest & I felt more in control of my finances Reviewed on: 23rd May 2025

Stepchange saved my life.

Stepchange saved my life. I was in trouble and did not know where to turn and they threw me a lifeline and helped me work out a plan to get out of my debt. Over the past 10 yrs, they have helped me sleep peacefully, knowing my debtors are getting monthly payments in amounts I could handle. I am almost debt free now. The best part of this organisation was the way they made me feel… heard… and that I matter. These people are wonderful! Reviewed on: 23rd May 2025

The people I have spoken are very polite and very un...

The people I have spoken are very polite and very understanding to my suitation and don't pressure me into paying more then I can afford and help with my monthly budget Reviewed on: 23rd May 2025

They were there for me when I didn't know what to do...

They were there for me when I didn't know what to do, they listened without judgment and explained my options to me. I remember feeling so lost and overwhelmed by my debts, and just being able to talk to someone who understood and could provide a way forward was such a relief. The process of setting up a Debt Management Plan was straightforward, and they handled all the communication with my creditors, which took a huge weight off my shoulders. It made all the difference to my mindset knowing that someone was fighting for me and on my behalf to get me back on my feet. I would strongly encourage anyone in debt to seek the help of StepChange. They are a lifeline, offering free, impartial advice and practical support when you need it most. If you're unsure what to do, please get in touch with them – they were there for me, and they can do the same for you. Reviewed on: 23rd May 2025

The best way to solve your Debt Problems

Since Spoke with Debt Advisors, they explained at detail all options that I can applying. It was the best support that I had due I was so stressed with my debts, even there were nights unable to sleeping well due worrying. Once I took a Debt Plan with them, felt like taken a weight off my back. Reviewed on: 23rd May 2025

Always helpful advice ,provided reassurance when I t...

Always helpful advice ,provided reassurance when I thought I was in a bit of trouble Reviewed on: 23rd May 2025

first class from start to finish , never judgmental...

first class from start to finish , never judgmental , and very very helpful . also the after care is excellent , dealt with care and dedication in providing you with honest affordable repayments that you can change if your circumstances change , 100 % helped me to get back on my feet .,,five star rating from me . Reviewed on: 23rd May 2025

Understanding

Fair, what you see is what you get. Highly recommend! Reviewed on: 23rd May 2025

They have helped me tremendously and took a bit a wo...

They have helped me tremendously and took a bit a worry of me . Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt advice
from My Debt Plan 4.83 from 382 reviews
Debt Collection
from Advanced Collection Systems 3.31 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub