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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917233801447100439 (18643 reviews)

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4.92

Based on 18,642 reviews, last reviewed 23rd Jun 2026

188350% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thanks to stepchange I can sleep again at night Thanks to stepchange I can sleep again at night Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18643)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

The best way to solve your Debt Problems

Since Spoke with Debt Advisors, they explained at detail all options that I can applying. It was the best support that I had due I was so stressed with my debts, even there were nights unable to sleeping well due worrying. Once I took a Debt Plan with them, felt like taken a weight off my back. Reviewed on: 23rd May 2025

Always helpful advice ,provided reassurance when I t...

Always helpful advice ,provided reassurance when I thought I was in a bit of trouble Reviewed on: 23rd May 2025

first class from start to finish , never judgmental...

first class from start to finish , never judgmental , and very very helpful . also the after care is excellent , dealt with care and dedication in providing you with honest affordable repayments that you can change if your circumstances change , 100 % helped me to get back on my feet .,,five star rating from me . Reviewed on: 23rd May 2025

Understanding

Fair, what you see is what you get. Highly recommend! Reviewed on: 23rd May 2025

They have helped me tremendously and took a bit a wo...

They have helped me tremendously and took a bit a worry of me . Reviewed on: 23rd May 2025

Great advice

Great advise without judgement. Help me sett my budgets and sorted my crediters. All creditors passed my first budget and allowed me to carry on living without fear of bailiffs. Reviewed on: 23rd May 2025

So good.

So good. Super friendly and helpful staff. Easy to use online forms. They've done most of the work for me and relieved so much stress around my debts. Reviewed on: 23rd May 2025

Step change was a turning point for my family

Literally saved my life. From first hesitant call to today I’m forever thankful. I wanted to pay what was owed and step change allowed me to do that with dignity. Reviewed on: 23rd May 2025

Great Service

The whole process from the start was lengthy but well informed, I was made to feel like I had some help rather than being judged for my problems. Whenever I spoke to someone either online or on the phone, they were well informed and kind. Reviewed on: 23rd May 2025

Superb service and helpful , kind understanding.

Superb service and helpful , kind and understanding staff who basically get you through a dreadful time and give you hope for the future. Reviewed on: 23rd May 2025

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