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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16794 reviews)

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4.95

Based on 16,794 reviews, last reviewed 18th May 2026

99950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and first class service Very helpful and first class service Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16794)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I have been drowning in debt for years.

I have been drowning in debt for years. Making minimum payments every month to my credit cards was getting me no where..Finally stepchange helped put a stop to that. Now i can breath again and i am tremendously grateful. I will never use a credit card again. Reviewed on: 10th May 2024

Stop the worry.

Changed sleepless days and nights into anxiety free living and feeling in control Reviewed on: 10th May 2024

Helped us all the way ,took away all the pressure an...

Helped us all the way ,took away all the pressure and uncertainty and depression that can come with debt and dealing with it all,when you’re put in this position by a life changing disability that you thought would never happen to us Reviewed on: 10th May 2024

Best thing I ever did was talk to StepChange

No judgement when I talked through my debts, offered solid advice on the possible solutions and recommended what they felt was best for my circumstances. All correspondence was clear and the website portal was great to be able to log in and check on things or update balances. Also had very quick responses via email if I had any correspondence from creditors. The stressful phone calls and letters asking for payment stopped, which was a huge relief - StepChange contacted them all to advise of the new plan. Completing the budget also helped me to change my spending habits and prioritise what I actually needed. I am now debt free and looking forward to rebuilding my credit score as well as my self esteem! Reviewed on: 10th May 2024

Nice people to talk to during difficult times very h...

Nice people to talk to during difficult times very helpful and knowledgeable pointed and helped me to get in the right direction Reviewed on: 10th May 2024

The team have always been there for me when needed t...

The team have always been there for me when needed to help out. Reviewed on: 10th May 2024

Puts everything into perspective

They helped take care of each creditor step-by-step. They are friendly, understanding, informative and very helpful. I don't know what I would have done without them. The burden is lifted when you engage StepChange. Reviewed on: 10th May 2024

Excellent helpful staff, easy to communicate with an...

Excellent helpful staff, easy to communicate with and all round excellent experience Reviewed on: 9th May 2024

StepChange is life changing .

Would very much recommend. Being involved with StepChange changed our lives and helped us, and indeed is still helping us to get our finances back on track . Took away so much pressure Reviewed on: 9th May 2024

I would urge anyone who is struggling with debt to c...

I would urge anyone who is struggling with debt to contact Stepchange. Due to Chronic illness and being unable work full time I ended up debt. They have really helped me without shame or blame, and helped ease a psychological burden. Reviewed on: 9th May 2024

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