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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917233801447100439 (18643 reviews)

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4.92

Based on 18,642 reviews, last reviewed 23rd Jun 2026

188350% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thanks to stepchange I can sleep again at night Thanks to stepchange I can sleep again at night Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18643)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

I really hit rock bottom with my financial situation...

I really hit rock bottom with my financial situation but so glad I turned to Stepchange. I was really ashamed of being in so much debt but from the first phone call, they were so supportive and never judgemental. Just felt very supported and really wanted to sort it out for me. Reviewed on: 23rd May 2025

Stepchange have helped me so much.

Stepchange have helped me from being in debt after seperating from my partner and now I'm on top of it and more savvy with my money and spending. The best thing is you are not judged and they are very understanding in difficult situations. Stepchange have been a god send foe me. Reviewed on: 23rd May 2025

Fantastic people who listen care a show understanding .

Fantastic people who listen care a show understanding . Not judgemental Reviewed on: 23rd May 2025

I got into debt many years ago due to a marriage bre...

I got into debt many years ago due to a marriage breakdown. It was overwhelming fear and depression.Stepcjange lifted the worry within days by sorting out a debt plan and putting it in place. I'm still in the system and it is a worry but I have learned to cope now. Reviewed on: 23rd May 2025

I had bad card ,bank loans and overdraft problems bu...

I had bad card ,bank loans and overdraft problems but stepchange has helped me to sort all of that out Reviewed on: 23rd May 2025

Struggling financially

My ex left me in a lot of debt and step change helped me to pay it back in an affordable and manageable way . I had a couple of months where everything went wrong , was off sick and the lovely tax man took emergency tax off me so I was extremely short them months and they put my mind at rest and eased my anxiety Reviewed on: 23rd May 2025

Amazing Step Change

I was overwhelmed of my debts before I contacted StepChange. I was losing sleep, poor appetite & I was drowning of worries. Then my friend advised me to get in touch with Step Change and when I did it was a great help & I'm now have peace of mind. Reviewed on: 23rd May 2025

Step change

I was really struggling with dept and step change saved me Reviewed on: 23rd May 2025

It’s been a very good experience, have paid off almo...

It’s been a very good experience, have paid off almost 70 percent due to the dedication and hard work by step change. Reviewed on: 23rd May 2025

I was so happy I came to you, you took a lot of weig...

I was so happy I came to you, you took a lot of weight off my shoulders. Now I have peace of mind knowing you are there for me. Reviewed on: 23rd May 2025

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