Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

View other StepChange products

4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

I had bad card ,bank loans and overdraft problems bu...

I had bad card ,bank loans and overdraft problems but stepchange has helped me to sort all of that out Reviewed on: 23rd May 2025

Struggling financially

My ex left me in a lot of debt and step change helped me to pay it back in an affordable and manageable way . I had a couple of months where everything went wrong , was off sick and the lovely tax man took emergency tax off me so I was extremely short them months and they put my mind at rest and eased my anxiety Reviewed on: 23rd May 2025

Amazing Step Change

I was overwhelmed of my debts before I contacted StepChange. I was losing sleep, poor appetite & I was drowning of worries. Then my friend advised me to get in touch with Step Change and when I did it was a great help & I'm now have peace of mind. Reviewed on: 23rd May 2025

Step change

I was really struggling with dept and step change saved me Reviewed on: 23rd May 2025

It’s been a very good experience, have paid off almo...

It’s been a very good experience, have paid off almost 70 percent due to the dedication and hard work by step change. Reviewed on: 23rd May 2025

I was so happy I came to you, you took a lot of weig...

I was so happy I came to you, you took a lot of weight off my shoulders. Now I have peace of mind knowing you are there for me. Reviewed on: 23rd May 2025

You made me believe again

You gave me the luxury of sleeping at night.Any problem I had there was always someone there with the answer. Reviewed on: 23rd May 2025

Non Judgmental

Very friendly nonjudgmental Help you understand your options and make sure repayments are affordable with regular reviews to make sure you can manage the repayments Reviewed on: 23rd May 2025

A great company who go out of their way to help and...

A great company who go out of their way to help and ease one’s mind Reviewed on: 23rd May 2025

I was stressed getting into debt , overwhelmed by th...

I was stressed getting into debt , overwhelmed by the constant pressure of paying things off,A conversation a suggested solution and a way out keeping the debtors at arms length learning how to manage my finances In manageable payments getting back to having a life. Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Link Financial 3.98 from 3 reviews
Debt Solutions
from MoneyPlus 4.10 from 2 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub