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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16797 reviews)

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4.95

Based on 16,797 reviews, last reviewed 18th May 2026

100100% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange has completely changed my life taking awa... Stepchange has completely changed my life taking away all the pressure of my debts Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16797)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Life saver

My company went into liquidation and Stepchange ensured all my creditors were satisfied with the payment schedule of monies owed, which essentially releived a lot of stress from myself which was making e very ill. Reviewed on: 9th May 2024

Step Change has helped me over a difficult period.

Step Change has helped me over a difficult period in my life. It is a very good debt management Company. Very friendly helpful and informative. I am coming to the end of my repayments and can’t thank them enough. Reviewed on: 9th May 2024

I had Over £13k in debt.

I had Over £13k in debt. By freezing the interest with my creditors I was able to slowly pay off my debt at a rate that i could manage. Also I have now learned to live without credit. I found that credit was too easy to obtain, and I didn't have the restraint to stop borrowing. It was damaging to my mental health and financial health. Now I have less than £3k of debt left, I am looking forward to a shiny credit score again. Reviewed on: 9th May 2024

Stepchange gave me hope!

I am grateful to come across Stepchange, it helps me manage my finances and helps me allocate money for paying bills and some debts. May you all prosper and may you help a lot more people who are also wanting a change and achieve financial freedom. Many thanks Stepchange! Reviewed on: 8th May 2024

Very helpful and necessary service.

They have been excellent more me, I couldn't have done it without them. Reviewed on: 8th May 2024

excellent for sorting out your debt

excellent for sorting out your debt and getting you back on track. they just make you manage your money and speak to your creditors to pay off your debt. you still have to pay off what you owe obviously but they sort out a budget for you. it took me a while but i paid off every penny i owed and i paid no interest Reviewed on: 8th May 2024

StepChange has helped get confidence back.

StepChange has been invaluable in helping me get my personal finance back in order. It has taken the worry about next steps away and helped me to organise my affairs in to manageable repayments. StepChange has given me the confidence to deal with issues and debtors. Can't say thank you enough! Reviewed on: 8th May 2024

Debt plan

My husband and I were struggling with debt payments, the interest was through the roof. Step change helped us by contacting the lenders, getting interest frozen and setting up a manageable repayment plan Reviewed on: 8th May 2024

Stepchange helped relieve my worries

Stepchange helped relieve my stress and worry about finances after a messy divorce. It has allowed me to get back on my feet without the added pressure of paying debts. Reviewed on: 8th May 2024

Stepchange has changed my life, no more worrying, or...

Stepchange has changed my life, no more worrying, or telephone calls from creditors. They have given me peace of life helping me. Reviewed on: 8th May 2024

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