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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917343116803307247 (18641 reviews)

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4.92

Based on 18,641 reviews, last reviewed 22nd Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18641)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Stepchange is a must

Was left in a lot of debt after a divorce. Stepchange were so understanding and helpful. Nothing was too much trouble and I was always kept uodated Reviewed on: 23rd May 2025

Saviours of the people

They are great, absolutely helpful without judging. When life got really tough, they were there to help me get through Reviewed on: 23rd May 2025

Step into Stepchange

I had dealings with Stepchange for a number of years. I've only had pleasant dealings with them. I don't know how I would cope otherwise. The whole process of working with them was painless. I would recommend them to anyone suffering from financial woes. Reviewed on: 23rd May 2025

Caring and understanding.

Caring and understanding. They are genuinely on your side, which is just what you need when financially, you are at your lowest ebb. Wonderful people, a wonderful company. Reviewed on: 23rd May 2025

Allowed me to see the wood for the trees

StepChange allowed me to see the wood for the trees with the mess I had gotten myself into. They dealt with my creditors and took away the worry. Reviewed on: 23rd May 2025

Helpful in calming

Always a good response to questions. Allowed us to go from drowning, to being able to be more relaxed and confident we can meet current and future challenges Reviewed on: 23rd May 2025

Lifesavers

I went from nearly drowning in debt after my divorce, I reached out to Stepchange and they completely turned my life around. I can't thank them enough. Reviewed on: 23rd May 2025

I was very worried about my debt and thought i had n...

I was very worried about my debt and thought i had no way out. Stepchange changed all that for me. Reviewed on: 23rd May 2025

Friendly, knowledgeable and non judgemental.

Friendly, knowledgeable and non judgemental. Reviewed on: 23rd May 2025

Absolutely brilliant I no longer stress about making...

Absolutely brilliant I no longer stress about making payments Reviewed on: 23rd May 2025

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