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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Help and make life back again and give hope keep it...

Help and make life back again and give hope keep it up you are doing excellent. Reviewed on: 23rd May 2025

From the initial call to seek help and right through...

From the initial call to seek help and right through to helping put in place a DMP and indeed afterwards the support has been fantastic, lifts such a weight, the whole process whilst daunting a first was a lot easier than expected. Reviewed on: 23rd May 2025

Best thing we ever did

Felt like a weight had been lifted! Reviewed on: 23rd May 2025

Great service

They were very helpful and made it easy to get started with my debt Reviewed on: 23rd May 2025

Stepchange is a must

Was left in a lot of debt after a divorce. Stepchange were so understanding and helpful. Nothing was too much trouble and I was always kept uodated Reviewed on: 23rd May 2025

Saviours of the people

They are great, absolutely helpful without judging. When life got really tough, they were there to help me get through Reviewed on: 23rd May 2025

Step into Stepchange

I had dealings with Stepchange for a number of years. I've only had pleasant dealings with them. I don't know how I would cope otherwise. The whole process of working with them was painless. I would recommend them to anyone suffering from financial woes. Reviewed on: 23rd May 2025

Caring and understanding.

Caring and understanding. They are genuinely on your side, which is just what you need when financially, you are at your lowest ebb. Wonderful people, a wonderful company. Reviewed on: 23rd May 2025

Allowed me to see the wood for the trees

StepChange allowed me to see the wood for the trees with the mess I had gotten myself into. They dealt with my creditors and took away the worry. Reviewed on: 23rd May 2025

Helpful in calming

Always a good response to questions. Allowed us to go from drowning, to being able to be more relaxed and confident we can meet current and future challenges Reviewed on: 23rd May 2025

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