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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16800 reviews)

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4.95

Based on 16,800 reviews, last reviewed 18th May 2026

100250% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Chelsea10 Always helpful when called and took no time to sort out the problem Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16800)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They are above excellent

They are an excellent resource for people like me who are in a financial hole. Nothing is a problem, and they take all the stress out of the process. A wonderful charity. Reviewed on: 7th May 2024

Stepchange has given me back my life.

Stepchange has given me back my life. I was drowning in debt until they took charge of my finances. In one month time I will be debt free. They are helpful when I have phoned and are sympathetic and help solve any issues I have had. Thank you ! Reviewed on: 7th May 2024

I have had no problem with anything Stepchange have...

I have had no problem with anything Stepchange have provided, it has completely eased our financial situation, would recommend Stepchange 100%, well communicated via email Reviewed on: 7th May 2024

Working with Step Change is a godsend!

I'm working with Step Change in order to manage my fathers debt. They've fully understood his situation and at the heart of it, negotiated a repayment plan that he can manage and as a result, they've taken away all of the stress of a difficult situation. Reviewed on: 7th May 2024

Stepchange has been a lifesaver for me, the staff ha...

Stepchange has been a lifesaver for me, the staff have been professional and extremely helpful throughout the process, thankyou Reviewed on: 7th May 2024

Step change supported me with all my debts it was a...

Step change supported me with all my debts it was a huge weight lifted their very supportive & clear I have dyscalculia & they guided me through it all Reviewed on: 7th May 2024

Excellent service from Stepchange....

Stepchange have completely turned my life around for the better. Due to unforeseen circumstances my finances were effected and this had a negative impact. I contacted Stepchange who went through my options and not once did I feel I was judged or being patronised. Although I speak to different advisors when I have to make contact with them every one have been so helpful and supportive. I have one more year to go before I am debt free but I couldn't have done any of this without their help. I would highly recommend this service to anyone who is struggling financially - you won't regret it. Reviewed on: 7th May 2024

In November 2019, I was forced to face my financial...

In November 2019, I was forced to face my financial situation. It wasn’t pleasant, I couldn’t pay my debts, I didn’t have enough money to live on and I felt powerless and had a lot of shame. Calling Stepchange was one of the most difficult calls I’ve ever had to make but from the moment I spoke to someone there, things started to change. I felt first and foremost that someone was on my side and they helped me to believe I could move forward and be debt free one day. Now I won’t be debt free for a couple of years yet but I do know I will be. Working with Stepchange has changed me and my attitude towards money and having ‘things’. I am now in control of my financial situation, I live within my means and appreciate the things I have got. This approach of a step at a time, reviewing things regularly and the pastoral care provide is empowering in a way I can’t explain, and all this knowledge, support and care is provided by people I will never meet… I am grateful for all the support I have received so far and once I hit the zero balance, will be forever grateful as I will have complete control of my financial situation and therefore my life. Reviewed on: 7th May 2024

My terrible period your (Stepchange) help is gratefu...

My terrible period your (Stepchange) help is grateful me. Definitely I didn’t get your help I talked wrong decision. Reviewed on: 7th May 2024

I no longer have to worry about phone calls or lette...

I no longer have to worry about phone calls or letters demanding payments. My monthly outgoings were 5 times higher than I am paying now. I no longer need to speak to any of my creditors, they are dealt with directly by step change. Reviewed on: 7th May 2024

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