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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Helpful in calming

Always a good response to questions. Allowed us to go from drowning, to being able to be more relaxed and confident we can meet current and future challenges Reviewed on: 23rd May 2025

Lifesavers

I went from nearly drowning in debt after my divorce, I reached out to Stepchange and they completely turned my life around. I can't thank them enough. Reviewed on: 23rd May 2025

I was very worried about my debt and thought i had n...

I was very worried about my debt and thought i had no way out. Stepchange changed all that for me. Reviewed on: 23rd May 2025

Friendly, knowledgeable and non judgemental.

Friendly, knowledgeable and non judgemental. Reviewed on: 23rd May 2025

Absolutely brilliant I no longer stress about making...

Absolutely brilliant I no longer stress about making payments Reviewed on: 23rd May 2025

You have been a life change for me o can still manag...

You have been a life change for me o can still manage life now it's controlled and I am supported Reviewed on: 23rd May 2025

Very helpful from the start.

Very helpful from the start. Explained everything Great customer service Reviewed on: 23rd May 2025

Very helpful solved a lot of problems for me

Very helpful solved a lot of problems for me Reviewed on: 23rd May 2025

No comment

It was great from breathing period to the DMP saff were very professional. Reviewed on: 23rd May 2025

Debt angels

Very helpful. Made a good plan to overcome my debt.. always on call for advise or sorting out problems. Reviewed on: 23rd May 2025

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