Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

View other StepChange products

4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

First Class Company

From the moment I picked up the phone and spoke to Stepchange to setting up my dmp seamlessly they were absolute proffessionals. I didn't think there was anyway out of my debt but they listened even when I was crying, advised and put my mind at rest. It was the best phonecall I have ever made. Reviewed on: 1st May 2024

I can not thank stepChange enough, helped me out no...

I can not thank stepChange enough, helped me out no end ! Thank you once again . Reviewed on: 1st May 2024

A great weight of my mind since seeking their advice...

A great weight of my mind since seeking their advice have had to contact them twice since and again great support in adjusting my repayment plan. Reviewed on: 1st May 2024

Have been very helpful over the years thank you for...

Have been very helpful over the years thank you for all the help and understanding Reviewed on: 1st May 2024

Easy to set up Payments go out on time every month z...

Easy to set up Payments go out on time every month zero issues and can log into my account at any time to check balances Reviewed on: 1st May 2024

They have helped me a lot with all my debt...

They have helped me a lot with all my debt problems Reviewed on: 1st May 2024

Such a relief!

Does take some time to go through the application on line. However, it’s worth it! I now don’t dread the phone ringing or the mail. All my creditors have accept the payment plan. They don’t chase me. It’s such a relief and I’m not worrying about paying debt off as well as buying the necessities. Reviewed on: 1st May 2024

Step Change was a beacon of hope

Step Change was a beacon of hope in a time of my life when I didn't see a way out. Their Debt management plan has given me peace of mind! And finally I can see the light at the end of the tunnel. Reviewed on: 1st May 2024

Friendly, helpful staff with lots of empathy.

Friendly, helpful staff with lots of empathy. Reviewed on: 1st May 2024

From stress and worry to delight and gratitude

StepChange took me from being in a concerning and stressful financial situation to one that is well managed and stress-free. I couldn't have done it without them. Everyone I've spoken to at the charity has been helpful, courteous, patient and extremely knowledgeable. Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt collection
from Ayom Debt Recovery 1.47 from 87 reviews
Debt solutions
from Back2Credit 4.92 from 2015 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub