Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16804 reviews)

View other StepChange products

4.95

Based on 16,804 reviews, last reviewed 18th May 2026

100450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change are fantastic and very understanding. Step change are fantastic and very understanding. I would recommend anyone with financial troubles to contact them Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16804)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I now live stress free knowing my debts are been pai...

I now live stress free knowing my debts are been paid and I don’t have debtors hounding me or stressing about money. It’s made me more financially aware and try to adhere to spending commitments Reviewed on: 6th May 2024

They removed the stress and worry from this awful de...

They removed the stress and worry from this awful debt situation. They were easy to access and always helped with my questions - no matter how silly they sounded. I am most grateful for their continuing help and support through this process. Reviewed on: 6th May 2024

Excellent support and help when I needed it

Stepchange helped me when I was in a tricky financial situation. They were completely understanding, and have been helpful throughout. The customer service dept have always been extremely knowledgable and very helpful Reviewed on: 6th May 2024

Reach out to this incredible charity ASAP

Please do not hesitate to reach out to this charity if you need their help: you feel instantly better and relieved from the first time you speak to them on the phone – they are kind, human, understanding and practical and you will feel the most enormous weight lifted from your shoulders– reach out for help and they will help you, suddenly you will feel in control of the situation and taking a step at a time you will one day come out the other side with their help and be free of the debt and the worry . You feel incredible the day you are debt free - even if it takes a few years, they pass quicker than you think they will! Reviewed on: 6th May 2024

Wow what a wonderful experience talking to stepchang...

Wow what a wonderful experience talking to stepchange -really help you out of mire of bad debt. I’m nearly at last payment of my 5 year debt plan and so relieved. Reviewed on: 6th May 2024

My mind has been so much more at ease now!

My mind has been so much more at ease now! The service provided has been excellent and I have been guided every step of the way. Reviewed on: 6th May 2024

In the time I’ve been with Stepchange I have spoken...

In the time I’ve been with Stepchange I have spoken to around 22 advisers, each one has been very patient & understanding & have helped enormously with my anxiety due to my debts. Reviewed on: 6th May 2024

Every thing good the only thing to improve that when...

Every thing good the only thing to improve that when I call to talk to someone everyone got different views every time different advice that make me little confused!! Reviewed on: 6th May 2024

Stepchange helped me regain control of my life.

Stepchange helped me repay a significant amount borrowed by same day lenders, that I wouldn't be able to pay otherwise. The customer service would always be very understanding and helpful at moments in need. I am really so grateful to Stepchange for literally helping me regain control on my life. Reviewed on: 6th May 2024

I’ve got this

helped me turn ‘I owe this’ into ‘I’ve got this’ thank you very much Reviewed on: 6th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.68 from 6 reviews
Debt Management
from DFH Financial Solutions 3.29 from 3 reviews
Debt Collection
from Advanced Collection Systems 1.00 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub