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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18634 reviews)

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4.92

Based on 18,634 reviews, last reviewed 17th Jun 2026

188050% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I suffer from adhd autism and dyslexia and mental p... I suffer from adhd autism and dydlexia and mental physical health and They have helped me from the start and lifted worry off my head they do everythi... Read more Reviewed on: 17th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18634)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Helped me get back on track.

Helped me get back on track. Don't know what I would have done without them. Reviewed on: 23rd May 2025

Stepchange debt management

Since I have signed with stepchange my debt is going down and I am not worried now it’s being dealt with at an amount I can afford. Reviewed on: 23rd May 2025

A very fair and understanding group of people.

A very fair and understanding group of people. Reviewed on: 23rd May 2025

After I had an operation to remove a cancer tumour I...

After I had an operation to remove a cancer tumour I had to take time off work and was only getting statutory sick pay and could afford to pay my debts, I telephoned Step Change and got the help I needed, so I could carry on with my chemotherapy after the operation, so I didn’t have to worry or stress about my debts. Reviewed on: 23rd May 2025

Step change helped me to overcome my financial stres...

Step change helped me to overcome my financial stress, and I'm now paying a manageable amount instead of being in the Red each month, absolutely fantastic comoany Reviewed on: 23rd May 2025

Superb service.

Superb service. It's given me control of my finances. Reviewed on: 23rd May 2025

Excellent, impartial advice

They are so helpful and explain the whole process thoroughly, at very difficult times in your life they do not just and offer the most practical assistance, they are life savers Reviewed on: 23rd May 2025

There was no judgement.

There was no judgement. Very professional and understood my situations. Reviewed on: 23rd May 2025

Stepchange have really helped us.

Stepchange have really helped us. It was so hard before and we felt really overwhelmed. It’s such a relief now having someone else managing it for us. All that stress has been taken away. It definitely feels like a weight has been lifted and we’re on our way to becoming debt free. Reviewed on: 23rd May 2025

Debts consolidated but DMP isn’t much less

Working with StepChange has been pretty good. Updating my monthly outgoing and change of debt information is a breeze. The only negative is around having a Debt Management Plan. The DMP hasn’t really left me any better off each month. At most I roughly pay £100-£200 less than I was paying and my disposable income feels so small that I can’t go on holidays and can barely save any money towards my emergency fund as all of it is going towards my debts, groceries and car upkeep. I wish companies like this also provided preparation advice for managing other outgoings whilst on a DMP. I think Christian’s against poverty provide such a service. Reviewed on: 23rd May 2025

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