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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Very helpful with every step of the way.

Very helpful with every step of the way..from start to finish. Explained procedure very well Reviewed on: 23rd May 2025

GOOD DEALING WITH THEM.

IF I START BY SAYING I COULDNT HAVE DEALT WITH THE DEBT WITHOUT STEPCHANGES HELP. THEY HELPED WITH BUDGETING ECT. AGENTS WERE HELPFUL & KNOWLEDGEABLE. OVERAL A GOOD EXPERIENCE. HOPEFULLY I WONT NEED THIR HELP AGAIN. Reviewed on: 23rd May 2025

Helped me get back on track.

Helped me get back on track. Don't know what I would have done without them. Reviewed on: 23rd May 2025

Stepchange debt management

Since I have signed with stepchange my debt is going down and I am not worried now it’s being dealt with at an amount I can afford. Reviewed on: 23rd May 2025

A very fair and understanding group of people.

A very fair and understanding group of people. Reviewed on: 23rd May 2025

After I had an operation to remove a cancer tumour I...

After I had an operation to remove a cancer tumour I had to take time off work and was only getting statutory sick pay and could afford to pay my debts, I telephoned Step Change and got the help I needed, so I could carry on with my chemotherapy after the operation, so I didn’t have to worry or stress about my debts. Reviewed on: 23rd May 2025

Step change helped me to overcome my financial stres...

Step change helped me to overcome my financial stress, and I'm now paying a manageable amount instead of being in the Red each month, absolutely fantastic comoany Reviewed on: 23rd May 2025

Superb service.

Superb service. It's given me control of my finances. Reviewed on: 23rd May 2025

Excellent, impartial advice

They are so helpful and explain the whole process thoroughly, at very difficult times in your life they do not just and offer the most practical assistance, they are life savers Reviewed on: 23rd May 2025

There was no judgement.

There was no judgement. Very professional and understood my situations. Reviewed on: 23rd May 2025

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