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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917699215258763937 (18641 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18641)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Always helpful customer service.

Always helpful customer service. I was able to set up a payment plan that I can afford Reviewed on: 23rd May 2025

A huge relief

Since I first contacted StepChange the process has taken a huge weight off my mind, I am very new to this service but all correspondence with members of the team has been hugely positive. Reviewed on: 23rd May 2025

Excellent

I am very happy with Step Change and kind customer service. I am feel comfortable knowing and trusting them to help and support me by all process with MP pay monthly payment.I am recommend Step Change to my family and friends. Reviewed on: 23rd May 2025

I m with stepchange for last 3 years I found them ve...

I m with stepchange for last 3 years I found them very helpful they took me out of crisis thanks to stepchange Reviewed on: 23rd May 2025

StepChange always helped me and been always very fri...

StepChange always helped me and been always very friendly and helpful! Reviewed on: 23rd May 2025

I was overwhelmed with debt and paying it back was b...

I was overwhelmed with debt and paying it back was becoming impossible, I don't know what I would have done without their help. Step change have helped me organise my payments and talked to my creditors on my behalf. Brilliant charity. Reviewed on: 23rd May 2025

Great company- don’t look down on you or criticise j...

Great company- don’t look down on you or criticise just give you loads of practical advice Reviewed on: 23rd May 2025

It was smooth helpful and considerate

It was smooth helpful and considerate Reviewed on: 23rd May 2025

I couldn't have done it without Stepchange.

Stepchange has been there for throughout what I thought was an impossible situation. I cannot recommend them highly enough. They have been helpful and supportive in every way. Im now on top of my situation and getting closer to a debt free future. I could not have done it without Stepchange. Thank you. Reviewed on: 23rd May 2025

Excellent service

We have been able to manage with all our bills and have help with being able to pay off our debts. They are always ready to help and give advice. Not sure what would have happened without having Stepchange Reviewed on: 23rd May 2025

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