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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16808 reviews)

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4.95

Based on 16,808 reviews, last reviewed 18th May 2026

100650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

My experience has being great and helpful My experience has being great and helpful Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16808)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Thank you StepChange.

From the moment I engaged with StepChange they made the entire process informative and simple. The annual reviews are helpful as my circumstances have changed over the last few years. My debt management plan is tailored to allow me to repay my creditors whilst also allowing me enough time and space to plan how to clear my debt and rebuild my credit rating. Reviewed on: 5th May 2024

Light ant the end of the tunnel

I was in a bad place with debt, StepChange completely changed my life, they were so understanding and helpful, they helped me see the light at the end of a very dark tunnel Reviewed on: 5th May 2024

Professional, helpful, reassuring and honest service

We fell into difficulties due to changes of employment. We struggled on for some time but reached a point where we were borrowing money from one source to pay another, paying only the minimum on our credit cards and quickly sinking. By contacting Step Change we finally had someone who could help us without judgement. Our payments have become manageable, we can see the light at the end of the tunnel and we have a point of contact to talk to is we have any worries. Reviewed on: 5th May 2024

Great help really helped me out and I feel I'm slowl...

Great help really helped me out and I feel I'm slowly getting control Reviewed on: 5th May 2024

StepChange debt management.

I approached StepChange about debt management. I was given all the information and advice without pressure or judgement. There was no rush. I went through everything and all questions answered and my fears were laid to rest. After a number of years worrying and talking to some uncaring creditors I found a solution to my stress and debts. Now I can breathe. It doesn’t stop there, I have had concerns in the time I’ve had the plan and they are always there to help time after time. Reviewed on: 5th May 2024

Don't Give up Call Step change.

Step change turned my life around thank you. Debit is a real problem and for some people can have bad mental health effects. Don't despair Step change are experts and always have your best interests at heart.. They are also free of charge. Reviewed on: 5th May 2024

Supportive and professional .

My most recent experience was when I had to telephone them, due to a slight change in my circumstances, which had affected my debt management plan. They were kind, professional, respectful and caring, they listened with compassion, did not make any judgement and offered me options - giving me their professional advice but still allowing me the choice to make a decision. They were extremely supportive and understanding, I felt much better once I had spoken with them. Reviewed on: 5th May 2024

Debt help

Very quick and effective to deal with problems and provide assistance when needed Reviewed on: 5th May 2024

Always available to answer queries, helpful, non-jud...

Always available to answer queries, helpful, non-judgemental. Reviewed on: 5th May 2024

Wonderful

Wonderful company to help with debts, they take everything into consideration and try and help you sort the debts Reviewed on: 4th May 2024

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