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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

StepChange -amazing service

StepChange was very helpful, helped with the stresses of bills and very supportive in dealing with my finances. Would definitely recommend to friends and family if struggling with bills. Reviewed on: 23rd May 2025

StepChange woks for us

Step change really helped us get on top of our bills and loans, we’re now looking forward to being debt free Reviewed on: 23rd May 2025

Always helpful & understanding.

Always helpful & understanding. Never belittling Great advice. A problem shared is half way! Thank you so much Reviewed on: 23rd May 2025

They are very efficient and helpful

They are very efficient and helpful Reviewed on: 23rd May 2025

These people are absolutely fantastic at sorting out...

These people are absolutely fantastic at sorting out your debt problems.From preparing your budget,to sorting out any letters you receive from your creditors.I can highly recommend this charity debt management company.You don’t even have to speak to anyone,if you feel ashamed or embarrassed about your debt situation.No fees whatsoever.The best debt management company in without a doubt.Thank you for your amazing service. Reviewed on: 23rd May 2025

In despair until we contacted step change !!.

We were elderly & in despair tbh . Step change changed our lives for the better . Highly recommended from every area used Reviewed on: 23rd May 2025

Great advisor.

Great advisor. Friendly and very helpful. Reviewed on: 23rd May 2025

Stepchange is a life saver.

Stepchange is a life saver. A lot would have happened without Stepchange. i cant thank them enough. Reviewed on: 23rd May 2025

Step Change have been excellent, they gave me piece...

Step Change have been excellent, they gave me piece of mind and more importantly they took all my worries and anxieties away, I can’t thank Step Chamge enough. A superb service run by professional people. Reviewed on: 23rd May 2025

Being in debt was making me ill both physically and...

Being in debt was making me ill both physically and mentally until I was directed to Step Change . I cannot thank them enough for sorting out all of my finances and taking away all of the pressure I was under with one monthly payment . I no longer fear that knock at the door and I am happy and content with how my life is going at the moment Reviewed on: 23rd May 2025

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