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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

We have been in contact with Stepchange since they w...

We have been in contact with Stepchange since they were Credit Counselling. It has been a long slow road for us to become debt. free and, although we're not there yet, we can finally see an end in sight. They are very helpful and calm in times when you exactly need that support. Reviewed on: 1st May 2024

When my cognitive function became restricted due to...

When my cognitive function became restricted due to a psychological breakdown I was left in the embarrassing position of being unable to work. Worse still, my ability to orate to a standard I had become used to had dissipated and I was in the midst of a crisis. Stepchange helped me control my finances when I became unable to do so, for this, I am eternally grateful. Reviewed on: 1st May 2024

Credit card debt

I was swamped with credit card debt, had my head firmly in the sand, i was scared everytime the phone rang and could not keep up with my payments. I found step change and have been able to condense everything into 1 monthly payment and I can see my debt reducing. I will be debt free in 9 months for the first time as an adult because of step change and it wasn't scary! Reviewed on: 1st May 2024

Fantastic service

Helpful, knowledgeable with practical advice, highly recommended. Help you when you feel you have nowhere to turn. Can see the light at the end of a very long tunnel thanks to their help Reviewed on: 1st May 2024

Friendky, knowledgable staff giving total peace of m...

Friendky, knowledgable staff giving total peace of mind. Reviewed on: 1st May 2024

I am so happy with the support I am receiving if not...

I am so happy with the support I am receiving if not for StepChange my property could have been repossessed by Debtors. I would recommend StepChange to friends and family. Reviewed on: 1st May 2024

StepChange saved my sanity as I was contemplating co...

StepChange saved my sanity as I was contemplating committing suicide after I was scammed in a romance plot online Reviewed on: 1st May 2024

Superb help and support

Superb help and support throughout my journey to getting debt free Reviewed on: 1st May 2024

I can’t express my gratitude enough.

I can’t express my gratitude enough. They are the kindest, least judgemental people you could ask for. They lowered my stress levels from unbearable to happily manageable. I would recommend them to anyone who is feeling financial stress. Reviewed on: 1st May 2024

Step change literally saved my life.

Step change literally saved my life. I was in debt due to high cost of living, i was under so much pressure. When i contacted them they made it simple for me to get my life back on track by simply consolidating my debts into obw affordable payment.I am very grateful for their service. I highly recommend them to anyone struggling with them. Reviewed on: 1st May 2024

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