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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Changed my life that all can say.

Changed my life that all can say.i was surving but the toll on my mental health was exhausting. Honestly contacting step change was the best thing I could have done Reviewed on: 23rd May 2025

I was very nervousd ringing Stepchange but no need.

I was very nervous ringing Stepchange but no need. The staff were so friendly and helpful. None Judgemental and outlined opinions available to me. Reassuring and kind. Explained the next steps and great at keeping in touch. Excellent service Reviewed on: 23rd May 2025

I was very impressed with the professionalism and em...

I was very impressed with the professionalism and empathy shown during the process. Reviewed on: 23rd May 2025

I am so happy and lucky you are brilliantRuta!

I am so happy and lucky you are brilliant!!! Reviewed on: 23rd May 2025

My overall experience with you has been disappointing.

My overall experience with you has been disappointing. I am still sorting creditors which I thought you were there to help me. I appreciate you are a charity but experience has been poor. Reviewed on: 23rd May 2025

Lifesavers

All the anxiety, stress, embarrassment… they made it all go away. If you’re struggling I know how hard that first call is. They have heard it all before, wont be phased and won’t judge. They know how you feel and they do everything to help. Cant recommend enough. Reviewed on: 23rd May 2025

Life savers!!!

Great company, gives me peace of mind when dealing with bills. Reviewed on: 23rd May 2025

Very reassuring in regards too helping In Very diffi...

Very reassuring in regards too helping In Very difficult times really stress free process top class Reviewed on: 23rd May 2025

Totally Satisfied.

Totally Satisfied. Any nervousness and negative thoughts I had disappeared with the initial telephone call answered by David who delivered good advice in a non judgemental pragmatic way. Reviewed on: 23rd May 2025

Good way to pay your debts without stress

Good way to pay your debts without stress Reviewed on: 23rd May 2025

Alternative products

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