Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16809 reviews)

View other StepChange products

4.95

Based on 16,809 reviews, last reviewed 19th May 2026

100700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful & gave me very good advice & help to so... Very helpful & gave me very good advice & help to sort out my debts Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16809)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Good as I am with the help of step change contro...

Good as I am with the help of step change controlling my money and my creditors Reviewed on: 3rd May 2024

Stress relief

Took away the stress I was under by arranging a payment plan to clear my debts. Reviewed on: 3rd May 2024

Very good experience asked my creditors to give me s...

Very good experience asked my creditors to give me sufficient time and a reasonable amount of time to pay my debts Reviewed on: 3rd May 2024

Supportive staff, always finding the best solution f...

Supportive staff, always finding the best solution for you Reviewed on: 3rd May 2024

Real Life Angels

I honestly cannot imagine where my life would be without the help I have received (and continue to receive) from StepChange. From the very first phone call I made to them I was reassured and never judged about my personal debt. They got me breathing space which I had never heard of before, took all of my information and dealt with all my debts when I couldn’t cope. I am over half way through clearing my debt and by Christmas 2025 I will be debt free for the first time in about 15 years. The relief I felt from the first phone call has only grown month by month seeing my balance get smaller and smaller. I would not hesitate for a second to recommend them to anyone. Reviewed on: 3rd May 2024

Truly life saving.

Truly life saving. Brilliant advice, support and understanding. Cannot thank the staff and company enough. Reviewed on: 3rd May 2024

StepChange

StepChange have helped me try to get my debts in order. If I'm unsure about something, I just give them a call and they explain everything to me. The advisors are very friendly, helpful and professional. Reviewed on: 3rd May 2024

Brilliant Brilliant

I can't believe that I've nearly paid all my debts after worrying for 2 Years Consumer Credit is so brilliant Reviewed on: 3rd May 2024

I can now sleep at night without constant worry, has...

I can now sleep at night without constant worry, has certainly made my life easier! Reviewed on: 3rd May 2024

Very understanding.

Very understanding. Dealt with all of my debts for me. Manageable plan put in place. Excellent service Reviewed on: 3rd May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt collection
from Ayom Debt Recovery 1.49 from 87 reviews
Advice service
from Debt Free Advice 5.00 from 5 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 5.00 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub