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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18652 reviews)

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4.92

Based on 18,652 reviews, last reviewed 30th Jun 2026

188700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Probably saved my life can't thank you enough Probably saved my life can't thank you enough Reviewed on: 30th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18652)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Great serviceMade me feel in control of my situation.

Made me feel in control of my situation. Setting out my income made me reflect on my spending. Reviewed on: 23rd May 2025

Instant peace of mind

After contacting Stepchange I felt like a massive weight had been lifted from my shoulders. Every advisor I spoke to was so helpful and understanding and I had every confidence in their ability Reviewed on: 23rd May 2025

Stepchange changed my life

Stepchange changed my life, at a time when I couldn’t see a way out this amazing charity enabled me to see the wood for the trees and took a huge weight off my shoulders which was starting to feel increasingly difficult to cope with. Reviewed on: 23rd May 2025

Changed my life that all can say.

Changed my life that all can say.i was surving but the toll on my mental health was exhausting. Honestly contacting step change was the best thing I could have done Reviewed on: 23rd May 2025

I was very nervousd ringing Stepchange but no need.

I was very nervous ringing Stepchange but no need. The staff were so friendly and helpful. None Judgemental and outlined opinions available to me. Reassuring and kind. Explained the next steps and great at keeping in touch. Excellent service Reviewed on: 23rd May 2025

I was very impressed with the professionalism and em...

I was very impressed with the professionalism and empathy shown during the process. Reviewed on: 23rd May 2025

I am so happy and lucky you are brilliantRuta!

I am so happy and lucky you are brilliant!!! Reviewed on: 23rd May 2025

My overall experience with you has been disappointing.

My overall experience with you has been disappointing. I am still sorting creditors which I thought you were there to help me. I appreciate you are a charity but experience has been poor. Reviewed on: 23rd May 2025

Lifesavers

All the anxiety, stress, embarrassment… they made it all go away. If you’re struggling I know how hard that first call is. They have heard it all before, wont be phased and won’t judge. They know how you feel and they do everything to help. Cant recommend enough. Reviewed on: 23rd May 2025

Life savers!!!

Great company, gives me peace of mind when dealing with bills. Reviewed on: 23rd May 2025

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