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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

I was very nervous to get in contact with step chang...

I was very nervous to get in contact with step change but it couldn't have been easier as the lady who helped me put me st ease so glad I did it took 5years but I'm proud to say I'm now debt free thanks to step change Reviewed on: 23rd May 2025

Took all stress of contacticting debts away from me...

Took all stress of contacticting debts away from me with a fair repayment plan to get debt free Reviewed on: 23rd May 2025

Great experience

They were polite, caring and understanding. There deserved their weight in gold. Reviewed on: 23rd May 2025

I had a lot of financial problems, cause me anxiety...

I had a lot of financial problems, cause me anxiety and depression and StepChange help lift some of the burden. Reviewed on: 23rd May 2025

I was victim of Domestic abuse

I was victim of DA and left in financial difficulty which can impact my career. Stepchange were amazing in sorting out my finances at an affordable monthly payment and this was supported by my work place also meaning that as a single parent I could continue to live in the family home and provide for my children without money stresses or fear of losing my home or job. Reviewed on: 23rd May 2025

It gives me a peace of mind of my debt.

It gives me a peace of mind of my debt.Thank you so much ! Reviewed on: 23rd May 2025

I found myself in a position where I didn't know whe...

I found myself in a position where I didn't know where to go next. I was in a place that I couldn't get out of. Stepchange was recommended to me and straight away the pressure was lifted from me. I cannot thank them enough for the help I have been given and it has allowed me to progress in life. Reviewed on: 23rd May 2025

I have been with them for a lot of years.

I have been with them for a lot of years.They have been a life saver for me.Very helpful and understanding sorting out all my debts for me.Couldnt of managed without them.Highly recommend anyone to get in touch with them if they end up in debt. Reviewed on: 23rd May 2025

Absolute perfection.

Before a called step change I was feeling suicidal but now I have a reason to live again. Reviewed on: 23rd May 2025

They listen to you and help you sort everything out...

They listen to you and help you sort everything out I have gald I Went to them, because I was really low when I got in touch with them and they turned everything around for me Reviewed on: 23rd May 2025

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