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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Due to personal circumstances our financial status w...

Due to personal circumstances our financial status was very poor just surviving step change gave us a way forward and now we can breath again thank you Reviewed on: 23rd May 2025

Wonderful staff who are super understanding!

Wonderful staff who are super understanding and helpful. Have really helped me get my debt under control! Reviewed on: 23rd May 2025

Very impressed with Steochange

Everyone in the phone are so helpful Reviewed on: 23rd May 2025

Helped me get control of my finances without making...

Helped me get control of my finances without making feel like a waster Reviewed on: 23rd May 2025

Always had a great experience , always help with my...

Always had a great experience , always help with my issues very professional and they care about you . Reviewed on: 23rd May 2025

Good excellent helping understanding and caring

Good excellent helping understanding and caring Reviewed on: 23rd May 2025

Totally changed my life.

Totally changed my life. The support and peace of mind has been outstanding Reviewed on: 23rd May 2025

Free service no hidden charges can't complain about...

Free service no hidden charges can't complain about my dmp Reviewed on: 23rd May 2025

StepChange totally helped me sort out my debts..

StepChange totally helped me sort out my debt problems and have been very helpful when I’ve not been able to make payments due to ill health. The only issue I have, is that according to some debtors, they haven’t been informed of these payment breaks, whether this is true or not, I have no idea, but it has caused one debt to be passed on a couple of times and me receiving unpleasant letters in the post, threatening to send people to my home. Reviewed on: 23rd May 2025

Time to get debt free!

StepChange have been excellent from setting up my plan, supporting me through illness and needing to pause payments, and advising me how to contact creditors etc. I am now around a year away from being debt free and can’t wait. Would never have happened without their help. Reviewed on: 23rd May 2025

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