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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Due to personal circumstances our financial status w...

Due to personal circumstances our financial status was very poor just surviving step change gave us a way forward and now we can breath again thank you Reviewed on: 23rd May 2025

Wonderful staff who are super understanding!

Wonderful staff who are super understanding and helpful. Have really helped me get my debt under control! Reviewed on: 23rd May 2025

Very impressed with Steochange

Everyone in the phone are so helpful Reviewed on: 23rd May 2025

Helped me get control of my finances without making...

Helped me get control of my finances without making feel like a waster Reviewed on: 23rd May 2025

Always had a great experience , always help with my...

Always had a great experience , always help with my issues very professional and they care about you . Reviewed on: 23rd May 2025

Good excellent helping understanding and caring

Good excellent helping understanding and caring Reviewed on: 23rd May 2025

Totally changed my life.

Totally changed my life. The support and peace of mind has been outstanding Reviewed on: 23rd May 2025

Free service no hidden charges can't complain about...

Free service no hidden charges can't complain about my dmp Reviewed on: 23rd May 2025

StepChange totally helped me sort out my debts..

StepChange totally helped me sort out my debt problems and have been very helpful when I’ve not been able to make payments due to ill health. The only issue I have, is that according to some debtors, they haven’t been informed of these payment breaks, whether this is true or not, I have no idea, but it has caused one debt to be passed on a couple of times and me receiving unpleasant letters in the post, threatening to send people to my home. Reviewed on: 23rd May 2025

Time to get debt free!

StepChange have been excellent from setting up my plan, supporting me through illness and needing to pause payments, and advising me how to contact creditors etc. I am now around a year away from being debt free and can’t wait. Would never have happened without their help. Reviewed on: 23rd May 2025

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