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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16120 reviews)

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4.95

Based on 16,120 reviews, last reviewed 7th May 2026

67550% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me When I had money problems they listened, advised and put me in the right direction for controlling my finances If in trouble these are the people you... Read more Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16120)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

I've received excellent advice and information from...

I've received excellent advice and information from the very helpful and friendly people at stepchange, I was very worried after I was made redundant unexpectedly. They helped me work out a payment plan to pay off my debt in an affordable way. Reviewed on: 1st May 2024

This was literally life and death for me.

I was at a really bad and critical point in my life, where my wages were just covering my debt payments. I wasn't able to feed my family properly,I couldn't clothes my kids, we couldn't have any nice family days together and I could barely afford petrol to get them to school. I turned to Step Change and asked for help, which for me in itself is a massive thing, I hate asking for help.But they were truly amazing! There is no judgement at all. I wasn't embarrassed in the slightest. They went through everything step by step and worked out an affordable repayment scheme and they dealt with all my creditors. From time to time I receive correspondence from the people I am in debt to, and I forward that on to Step Change and they deal with contacting them for me. I honestly could not recommend them any less. They truely have saved my life and I feel good for paying off my debts, one bit at a time. Nearly 2 years in now, a few more to go, but I am more confident in my financial situation then I have ever been. Thank you Reviewed on: 1st May 2024

I was in a very bad place they was so helpful and un...

I was in a very bad place they was so helpful and understanding thinking now it was simple to sort out 4 years and debt free Reviewed on: 1st May 2024

They changed my life.

They changed my life. I was struggling to make ends meet but with Stepchange help and support we are starting to be able to sort things out Reviewed on: 1st May 2024

I was in a bad place and step change helped me in ev...

I was in a bad place and step change helped me in every way Reviewed on: 1st May 2024

I'd be lost without them.

I'd be lost without them. They sort almost everything out for you and have taken away financial worry. Reviewed on: 1st May 2024

Life changer

I was £50k in debt mainly credit cards built up over years. I cannot thank STEP CHANGE enough. Created a Debt Management Plan for me, contacted my 11 creditors, agreed affordable pay back amounts, now all chasing calls have stopped. I can actually sleep at night again. Anyone else in similar position PLEASE make that call or register online. Changed my life. If this review works for one other person out there it is worth me doing it Reviewed on: 1st May 2024

It has helped me massively to plan my debts now and...

It has helped me massively to plan my debts now and stay to reduce them Reviewed on: 1st May 2024

I was frightened, and no longer able to function

I was frightened, and no longer able to enjoy any aspest of my life, my debts had completely taken over, I did not believe any solution could be found, put in place and actioned. Picking up the phone and asking for help was one of the hardest things to do, I never felt judged, but always encouraged to take some control. Truly thank you. Reviewed on: 1st May 2024

Amazing people helped me so much

Amazing people helped me so much Reviewed on: 1st May 2024

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