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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15105 reviews)

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4.95

Based on 15,105 reviews, last reviewed 6th May 2026

12533% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Not debt free yet but hopeful Whilst I’m not out of debt yet I feel I have guidance and a plan Reviewed on: 6th May 2026

Latest lowest rating:

1

DONT USE - TAKEN TO OMBUDSMAN They never helped me or even bothered to help and i was left in a bad situation Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15105)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

So supportive keep up the good eork

So supportive keep up the good eork Reviewed on: 1st May 2024

excellent

great very please with staff very helpful Reviewed on: 1st May 2024

Needed help...got help

Don't how they operate but took a big headache of my shoulders when I was paying out more than coming in at the start of covid.....due to lack of work my income fell and put me in a very dodgy spot ....it was all done in a matter of days ...if you feel you are losing it ....use it Reviewed on: 1st May 2024

Debt help

Best thing I ever did getting InTouch with stepchange, to help relieve the stress and worry of being in debt, my advice to anyone in debt would be to take a deep breath and go for it and get InTouch with stepchange, best thing you'll do to be in a happier position in life Reviewed on: 1st May 2024

Stepchange make a big difference

I joined several months ago to help reduce my debt level and slowly things are improving for me thanks to Stepchange who get the debts frozen for you interest wise and they deal with the Companies for you reducing a lot of stress from the individual. Reviewed on: 1st May 2024

I felt in a hopeless mess with no way out.

I felt in a hopeless mess with no way out.Stepchange have managed to organise my debts and help with my fimances.They do not shame you and keep you informed.It is like haveing a massive weight taken of your shoulders.I can sleep at night now without the stress and worry i had before.I cannot thank everyone at Stepchange enough. Reviewed on: 1st May 2024

helped when i needed it the most very help full and...

helped when i needed it the most very help full and relaxed Reviewed on: 1st May 2024

Saviours

I really didn't know where to turn with my debts, I had spoken to other debt management companies but found them to come across as judgemental. So was hesitant to contact Step Change, however I can honestly say Step Change has changed my life. I am over halfway through my DMP. And am looking forward to a debt free future. I even recommended Step Change to one of my good friends who has now also started a DMP. Reviewed on: 1st May 2024

Stepchange helped me sort out my debts into one mont...

Stepchange helped me sort out my debts into one monthly affordable payment. Ending months of worrying and stress. Absolutely brilliant service. Reviewed on: 1st May 2024

Efficient helpers

Efficient. Clear communication. Systems well set up. Staff seem overstretched but they will get to you. Once they get to you, you are in stable hands. They are considerate, empathetic, kind and responsive. Also professionalism tops their culture. Reviewed on: 1st May 2024

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