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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Totally changed my life.

Totally changed my life. The support and peace of mind has been outstanding Reviewed on: 23rd May 2025

Free service no hidden charges can't complain about...

Free service no hidden charges can't complain about my dmp Reviewed on: 23rd May 2025

StepChange totally helped me sort out my debts..

StepChange totally helped me sort out my debt problems and have been very helpful when I’ve not been able to make payments due to ill health. The only issue I have, is that according to some debtors, they haven’t been informed of these payment breaks, whether this is true or not, I have no idea, but it has caused one debt to be passed on a couple of times and me receiving unpleasant letters in the post, threatening to send people to my home. Reviewed on: 23rd May 2025

Time to get debt free!

StepChange have been excellent from setting up my plan, supporting me through illness and needing to pause payments, and advising me how to contact creditors etc. I am now around a year away from being debt free and can’t wait. Would never have happened without their help. Reviewed on: 23rd May 2025

Smooth process and helpful advice

I accrued a lot of debt after an injury and it got sent to myriad debt collection agencies. I have tried to manage it myself and it was overwhelming. I'm on a debt management plan now and less drama. I have used Stepchange website a lot to help in making changes and contacting creditors. Just need the cost of living to go down a bit so I can get debt free quicker! Reviewed on: 23rd May 2025

StepChange is an ESSENTIAL lifeline...

StepChange has provided a crucial lifeline to me. The advisers are all very friendly, efficient , knowledgeable and above all sympathetic. Even in the darkest moments they have proved to be a guiding light when all seems lost. They are genuinely an Emergency Service and essential - especially in these very turbulent times. Very highly recommend their services if you find yourself in need of guidance and structure if you have money troubles. Reviewed on: 23rd May 2025

Honestly cannot praise Stepchange enough.

Honestly cannot praise Stepchange enough. Like many others I was in a hole sinking hard and fast that I just couldn’t get out of. I was stressed all the time, dreading the sound of my letterbox going knowing it was going to be yet another debt letter. Stepchange have helped me seriously improve my whole life, I’m paying my debts off at an affordable rate each month, I sleep better, I’m not stressed anymore and I’m just generally happier. Reviewed on: 23rd May 2025

Ii could finally sleep.

I could finally sleep. At the time when I found out about step change I was going through really awful financial issues. They helped with an affordable pla. And I could stop worrying. Reviewed on: 23rd May 2025

Easy and Simple service

Easy and simple online self set up for DMP, quick and efficient at sorting it out with creditors and getting direct debit set up. Used online customer service chat and was easy and friendly service. Has helped ease the stress of debts and getting them all together Reviewed on: 23rd May 2025

Peace of mind

Really helpful when you are feeling overwhelmed and they help you to see a way through Reviewed on: 23rd May 2025

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