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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16340 reviews)

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4.95

Based on 16,340 reviews, last reviewed 7th May 2026

78200% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange gave me vital help and assurance. From the minute I contacted Stepchange, it was CCCS in the early days, I was treated with respect and received a very high level of assistance. this a... Read more Reviewed on: 7th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16340)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Debt management.

Stepchange were empathetic and professional. Reviewed on: 2nd May 2024

Over the last few years I landed myself in debt with...

Over the last few years I landed myself in debt with the help of stepchange it has helped me pay off my debts and still live a life of financial freedom Reviewed on: 2nd May 2024

Changed my life in a phone call.

Changed my life in a phone call. I had the weight of the world on my shoulders worrying about debt. They gave me a better perspective. Reviewed on: 2nd May 2024

Professional, helpful and NOT judgemental !

They have been very professional, not judgemental, and have helped me get my finances back on track . I was in a real bind and had got myself into some serious debt but Stepchange helped me get my finances in order, I now pay an affordable amount every month. Reviewed on: 2nd May 2024

Great service

I feel like a weight has been lifted off my shoulders! They helped me create a monthly budget and a single payment towards my credit cards and loans. They contact the creditors for you and you can manage your plan online. Customer service is great and they respond quickly to any queries. All for free! Reviewed on: 2nd May 2024

Basically changed my life.

Basically changed my life. I was struggling with credit card debts that had spiralled out of control and I could not manage. Step Change were professional and caring and understanding, they did not judge. Reviewed on: 2nd May 2024

Brilliant service

Using this service has lifted a huge weight from my shoulders. There is no stigma attached to using the service and all correspondence is either online or via email. Reviewed on: 2nd May 2024

My stress has been taken away

My first communication with Stepchange was through a form, but I was contacted almost immediately. The team are amazing and the reassurance they give is comforting. Reviewed on: 2nd May 2024

I have been with stepchange for a while and always s...

I have been with stepchange for a while and always supported me with my finicial situations that take away mental illness and will continue upgrading them for their support. Reviewed on: 2nd May 2024

Step change are very empathetic towards helping.

Step change are very empathetic towards helping, they are non judgemental, very patient, and give great advice. All customers should be treated this way. Very Good. Reviewed on: 2nd May 2024

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