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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15794 reviews)

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4.95

Based on 15,794 reviews, last reviewed 6th May 2026

34733% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change has give me a easy affordable amount pay... Step change has give me a easy affordable amount payment to help get my debts paid with no hassle from them asking for more. Reviewed on: 6th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15794)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Step change saved my life ...

Step change saved my life I had no where to turn absolutely amazing and I was not judged Reviewed on: 1st May 2024

Gave me my life back

I was in real debt and didn’t think I would ever get out of it. I was getting letters and phone calls threatening me with court. I was recommended to talk to Stepchange. They helped me sort my finances, work out how much I could afford and which would be the best way forward. They wrote to all my creditors with a plan and the chasing stopped almost immediately. This gave me breathing space and helped me take control of my depression. I am now only months away from being debt free and a life of financial control all thanks to Stepchange. Reviewed on: 1st May 2024

Working with stepchange has lifted so much pressure...

Working with stepchange has lifted so much pressure and I believe with their continued support I will be successful in clearing my debt and I really will be debt free in the future and will stay debt free Reviewed on: 1st May 2024

Gave me my confidence back.

Gave me my confidence back. Before I spoke to StepChange, its was so hard to manage ny finances and operate a healthy wellbeing. Stress and anxiety features heavily. From the first session, it was almost as if some turned the positivity dial up, and I could feel my life getting back on track and my stress levels dropping. The support and simplicity of managing a Debt management plan, is incredible. Such a great experience, and I highly recommend anyone struggling to manage their finances, who are feeling hopeless, there is hope and it’s so each to take that first step. Reviewed on: 1st May 2024

Impartial advise and very supportive

Impartial advise and very supportive Reviewed on: 1st May 2024

How Stepchange gave me my life back

Stepchange changed my life and allowed me to have peace of mind. My experience with them has been invaluable. I am now able to manage my money more effectively. I now feel I have something to look forward to. Reviewed on: 1st May 2024

Always ready to listen and help.

Always ready to listen and help. Staff were able to sort out a good solution and work out a good schedule. Reviewed on: 1st May 2024

StepChange are wonderful

Stepchange have been wonderful with the help that they have provided for me, they have really made a difference to my personal life and taken away the stress and worry that I had previous to getting help with them for debt management. They are a great company and I would definitely recommend them to anyone looking to get debt management. Excellent 10/10 ⭐️⭐️⭐️⭐️⭐️ Reviewed on: 1st May 2024

Polite and very helpful.

Polite and very helpful. Put my mind at rest from extreme stress. Thank you Reviewed on: 1st May 2024

It has changed my life as Stepchange has helped me t...

It has changed my life as Stepchange has helped me to manage my debts Reviewed on: 1st May 2024

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