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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Very helpful and understanding of my situation

Very helpful and understanding of my situation Reviewed on: 23rd May 2025

Best thing I did

It's helped me significantly i am no longer stressed about paying my debts and living within my means Reviewed on: 23rd May 2025

I was ashamed of my spiralling debt after an abusive...

I was ashamed of my spiralling debt after an abusive marriage I got into huge amount of debt. I didn't realise how poor my mental health was and I was spending irresponsibly. I was drowning each month trying to pay my debts but the interest was adding up and I couldn't cope and that's when I plucked up the courage to contact stepchange. Thank God I did and for their service. Reviewed on: 23rd May 2025

They have helped me through some very difficult time...

They have helped me through some very difficult times They are very understanding and helped me Reviewed on: 23rd May 2025

From hopeless to back in control, our plummeting men...

From hopeless to back in control, our plummeting mental health has been reversed thanks to their help. Reviewed on: 23rd May 2025

Very helpful. Calms the nerves.

StepChange were very helpful and patient throughout the whole process, from informing me about the options available to me and their suitability for my circumstances to form completion and instructions on how to address issues with county courts. The process from start to finish is simple and straightforward and the addition of them implementing a period of breathing space also contribituted to easing any immediate worries that I had. Reviewed on: 23rd May 2025

Kind, supportive and fantastic staff

I was really worried and step change completely helped me. My journey with them has been excellent. My husband passed away after 18 months of starting our plan and the staff were so incredibly emphatic and supportive. It is a scary experience feeling like you are trapped with money worries and I would fully recommend step change to turn to Reviewed on: 23rd May 2025

Excellent weight off my mind and let’s hope the econ...

Excellent weight off my mind and let’s hope the economy recovers but doesn’t look likely any time soon. Reviewed on: 23rd May 2025

Was starting to lose sleep.

Was starting to lose sleep. I managed to get back on track. Thank you! Reviewed on: 23rd May 2025

Without you I don't think I would have coped.

Without you I don't think I would have coped. Although, not your fault, trying to speak to someone sometimes was a little tricky. Reviewed on: 23rd May 2025

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