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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16357 reviews)

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4.95

Based on 16,357 reviews, last reviewed 8th May 2026

78950% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service. Excellent service. Staff very very helpful patient & kind Reviewed on: 8th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16357)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Stepchange have been amazing for me, unfortunately m...

Stepchange have been amazing for me, unfortunately my son who set it up for me passed away and I don’t have any passwords etc, but they have maintained my debt management,can’t thank them enough. Reviewed on: 2nd May 2024

Brilliant service, no judgement

Brilliant service, no judgement, has meant that I am debt free for the 1st time in 30 years, which I would never have manged on my own. Reviewed on: 2nd May 2024

An absolute must for debt help

They have helped us out of a very difficult and stressful situation a number of years ago and are still helping us to this day with a long term solution Reviewed on: 2nd May 2024

Nice support when you are in difficulties

Simple but professional way to process Reviewed on: 2nd May 2024

I was very worried about my finances until I found S...

I was very worried about my finances until I found StepChange. They have helped me face the total of all my debts and then to help negotiate an agreed way forward between all those I owed money at a monthly rate they would accept and I could afford. It does involve a considerable part of my income being paid towards my debts. It has also meant me having to considerably reduce my outgoings and to go out far less. It is also going to take several years of these restrictions while the debt is paid. StepChange are realistic and allow for some items like cars and microwaves etc to wear out over the period and to need repairing. You also have to take part in yearly reviews to check your current financial situation and see if it needs amending. Reviewed on: 2nd May 2024

No more sleepless nights

I was constantly worried about my debts and struggling to catch up. StepChange saved me. Brilliant and very professional staff and an easy process to follow.They really do change your life. Reviewed on: 2nd May 2024

Knowledgeable and friendly staff who go out of their...

Knowledgeable and friendly staff who go out of their way to provide sound advice and help. Reviewed on: 2nd May 2024

Excellent organisation

The whole experince from start to finish and continues to have helped me regain my peace of mind I continue to feel supported and know they will asdut if needed Reviewed on: 2nd May 2024

Stress Free

I was very much stressed a lot almost everyday but since im with stepchange i am no longer stressed about paying my debts. Reviewed on: 2nd May 2024

Life changing

Getting help was amazing for me,I worried so much about my debts,had suicidal thoughts and step change were excellent,so easy to set up and they're always on hand to check if I'm not sure about something. Reviewed on: 2nd May 2024

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