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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917343116803307247 (18641 reviews)

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4.92

Based on 18,641 reviews, last reviewed 22nd Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18641)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Excellent

A non judgemental organisation very easy to deal with was sympathetic all the way and very professional i don't know where I would of been today without them. Reviewed on: 23rd May 2025

An amazing service

The advisors are always very helpful and understanding- I have been through a very difficult few years and became emotional during the interview but the advisor listened with empathy and was very understanding. Reviewed on: 23rd May 2025

made everything easy always on hand to help

made everything easy always on hand to help Reviewed on: 23rd May 2025

Everyone I have ever spoken to have been helpful & f...

Everyone I have ever spoken to have been helpful & friendly. & Don't make you feel judged. Reviewed on: 23rd May 2025

Excellent support and advice when you need it the most.

Excellent support and advice when you need it the most. The care & advice has been above everything I could have imagined, and has helped transform my life. Reviewed on: 23rd May 2025

Always been easy to talk to and good with advice...

Always been easy to talk to and good with advice Reviewed on: 23rd May 2025

I was very stressed before we got intouch with step...

I was very stressed before we got intouch with step change it felt like I had no where to go for help as I spoke on the phone with someone they put me at ease as step change was going to help me .Now it feels like I can see the light at the end of tunnel . Reviewed on: 23rd May 2025

It's been an indescribable help.

It's been an indescribable help. Getting in touch with StepChange was the best decision I've ever made and I'm now almost debt free. No judgement from the customer service representatives was very important in this situation. I am grateful for coming across you. Reviewed on: 23rd May 2025

I don't normally leave reviews but they have helped...

I don't normally leave reviews but they have helped me so much, I take my hat off to them Reviewed on: 23rd May 2025

They have taken a huge weight of my shoulders thank...

They have taken a huge weight of my shoulders thank you so much Reviewed on: 23rd May 2025

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