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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Best decision I've ever made

I was so stressed and completely overwhelmed trying to keep on top of all my debts. Literally living from paycheck to paycheck and being terrified how to afford anything “extra” for the month like an MOT or even going for a meal with friends. Step change has changed my life, I honestly can’t recommend them enough. I felt initially embarrassed explaining and adding up all my debts but they were so kind and understanding! If you are in a similar position please get in touch with them you will be so glad you did! Reviewed on: 23rd May 2025

Made a very stressful situationa lot better

Made a very stressful situation a lot better . Very understanding staff Reviewed on: 23rd May 2025

Peace of mind and stress free life

The support gave peace of mind and stress free life Reviewed on: 23rd May 2025

Amazing, thank you

Quick, easy, would be nice to have confirmation that the creditors have accepted the offers, apart from that, it’s been a massive help and a huge relief, thank you Reviewed on: 23rd May 2025

From the start they have been supportive, and did no...

From the start they have been supportive, and did not judge me. They explained everything in detail, allowing me to make the options. Reviewed on: 23rd May 2025

Needed help and they are there all time on end of th...

Needed help and they are there all time on end of the phone Reviewed on: 23rd May 2025

They took the stress out of my debt

StepChange dealt with my debtors and arranged my debt management plan after I filled out their online form. They took the stress out of my situation. It's easy to check up on my progress through their online portal and they respond to any queries I have quickly. Reviewed on: 23rd May 2025

Best charity organisation

Stepchange understands people situation and helps them out in dire situations. Reviewed on: 23rd May 2025

Took the stress away immediately!

Took the stress away immediately! Cannot recommend highly enough. Reviewed on: 23rd May 2025

Excellent

A non judgemental organisation very easy to deal with was sympathetic all the way and very professional i don't know where I would of been today without them. Reviewed on: 23rd May 2025

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