Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15983 reviews)

View other StepChange products

4.95

Based on 15,983 reviews, last reviewed 7th May 2026

61150% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great company and great people Great help from non judgemental people. Great advice on how to proceed following advice given regarding my situation. Help whenever you need it. Canno... Read more Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15983)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Zero judgement.

Zero judgement. Just help and support. Reviewed on: 1st May 2024

A helping hand

I went through a bad time with losing my job and getting in to debt. StepChange guided us through and now we have an acceptable payment each month to pay our creditors. They took the stress away and myself and my family are so grateful. Reviewed on: 1st May 2024

StepChange, saves the Day.

I have been with StepChange Debt Management for over three years after the dissolution of my marriage due to DV which left me in a lot of debt. It has since been a smooth sail and relief from fear which was affecting my mental health with the uncertainty of what the future holds for me and my family. It gave me the confidence that every time I need someone to support me with my debt management plan there's an assurance I'll be helped. Reviewed on: 1st May 2024

A team of helpful knowledgable people who are always...

A team of helpful knowledgable people who are always there to help with your finances Reviewed on: 1st May 2024

They have very knowledgeable staff who treat you wit...

They have very knowledgeable staff who treat you with respect and they can advise you on which route is best for you to enable you to clear your debt without making you feel guilty that you have managed to get into such a dreadful situation that you do not know which way to turn. Reviewed on: 1st May 2024

Took the stress away from a very difficult situation.

Took the stress away from a very difficult situation. From first contact they were very understanding and knowledgeable. Came to a satisfactory conclusion very quickly. Reviewed on: 1st May 2024

I was in debt and was so worried stepchange help me...

I was in debt and was so worried stepchange help me get my debt sorted and now I’m nearly finished my debt so thank you stepchange Reviewed on: 1st May 2024

They helped me to get rid of all worries and stress...

They helped me to get rid of all worries and stress regard my debt. Reviewed on: 1st May 2024

Fantastic service!

Fantastic service!! I really recommend it Reviewed on: 1st May 2024

My experience with Step Change turned my life around.

My experience with Step Change turned my life around. We were so much in debt, I couldn’t see a way out of it, but the Team listened to me and helped me to find a way to pay off my debts with individual debts but still managed to carry on living in our home Reviewed on: 1st May 2024

Alternative products

Debt Collection
from Intrum 1.36 from 4 reviews
Debt Solutions
from Debt Advisory Centre 5.00 from 1 reviews
Debt Collection
from Advanced Collection Systems 1.00 from 5 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub