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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14683 reviews)

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4.95

Based on 14,683 reviews, last reviewed 7th Jul 2025

168900% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Absolutely amazing to be debt free thank you stepcha... Absolutely amazing to be debt free thank you stepchange I feel so happy stuck to it and now have result never would of done it without stepchange Reviewed on: 7th July 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14683)

Review of the StepChange, Debt Management:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Helped with my debit.

Helped with my debit. Customer service very good they explain exactly what you have to do and help you along the way if you need it. Reviewed on: 15th June 2025

I was extremely worried about my debt and how to han...

I was extremely worried about my debt and how to handle it ? Stepchange took all the worry out of my hands and have now made it easier for me to mange everything Reviewed on: 15th June 2025

So far I have had a good experience with Step Change.

So far I have had a good experience with Step Change. I find the customer service very good. I can now manage my finances better with my debt taken care off. I am glad I did go to Step Change for help in repaying my debt that is now affordable. Reviewed on: 15th June 2025

I was in bad place

I was in bad place financially and psychologically. They’ve really helped to get me all sorted again Reviewed on: 15th June 2025

Was very helpful @ non judgmental which helped us tr...

Was very helpful @ non judgmental which helped us tremendously! We were at very low point in our lives & there continued support has been a godsend Many Thanks Reviewed on: 15th June 2025

Stepchange has helped me to get on top of the large...

Stepchange has helped me to get on top of the large debt I incurred. It hasn't been 'simple' to get myself to this position but with the advice and guidance from Stepchange I've managed to get control by learning to be more frugal with managing money. Reviewed on: 14th June 2025

Never judgemental always helpful

Never judgemental always helpful Reviewed on: 14th June 2025

Friendly and very helpful.

Friendly and very helpful. Made the whole process so easy because they are so knowledgeable and are there to explain everything to you. Reviewed on: 14th June 2025

Best decision I made

Incredibly helpful and non-judgemental. Reviewed on: 14th June 2025

Definitely recommend

Excellent customer service and easy to navigate website. Has helped massively with my debt issues Reviewed on: 13th June 2025

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