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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16977 reviews)

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4.92

Based on 16,977 reviews, last reviewed 27th May 2026

108800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very friendly advisors always polite non judgmental. Very friendly advisors always polite non judgmental. Helped sort out personal debt problems and organised repayment amounts with creditors. Reviewed on: 27th May 2026

Latest lowest rating:

2

I am struggling on my dmp I told them that I couldn’... I am struggling on my dmp I told them that I couldn’t afford this and they just insisted this is the required amount needed I’m now struggling more th... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16977)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful and understanding of my needs RE my debts

Very helpful and understanding of my needs RE my debts Reviewed on: 27th May 2026

Very good contact via web and phone.

Very good contact via web and phone. Pleasant to chat with and very supportive. Really put my mind at ease. Reviewed on: 27th May 2026

Very helpful.

Very helpful. Good advice given. Reviewed on: 27th May 2026

just brilliant from start to finish

just brilliant from start to finish Reviewed on: 27th May 2026

I got into debt from losing my job due to injury.

I got into debt from losing my job due to injury. Stepchange sorted out a plan which I could afford and I am now close to being debt free. Reviewed on: 27th May 2026

The best day when I contacted stepchange.

The best day when I contacted stepchange. I can’t thank them enough. I have got my life back. Not digging into debt anymore. Genuine straight forward advice. Reviewed on: 27th May 2026

Absolutely fantastic people/company

Everyone who I've spoken to about my debts and worries have been amazing. They're great with helping you through your finances and sorting out a payment plan as well as give great advice and support. Highly recommend they've helped me massively. Reviewed on: 27th May 2026

Saved my life quite literally.

Saved my life quite literally. I was in a situation I thought I’d never be able to cope with. I found stepchange, can’t remember how but they’ve been amazing couldn’t rate them highly enough. Reviewed on: 27th May 2026

It gave me peaceofmind.

I had a lot of debt when my buisness went i spoke to debt change and they took time and helped with my budget Reviewed on: 27th May 2026

Really easy process very easy to understand and quic...

Really easy process very easy to understand and quick response Reviewed on: 27th May 2026

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