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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16823 reviews)

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4.95

Based on 16,823 reviews, last reviewed 19th May 2026

101350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange was a life saver & are very very helpful,... Stepchange was a life saver & are very very helpful,professional & friendly I would definitely recommend them Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16823)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I was so worried about my debt !

I was so worried about my debt ! Reviewed on: 2nd May 2024

I can’t recommend Step Change enough.

I can’t recommend Step Change enough. They have been so understanding and supportive, I couldn’t have asked for better help. I can’t believe I’m 4 months away from being debt free, which I wouldn’t have been able to do without Step Change. Reviewed on: 2nd May 2024

If it wasn’t for step change I would have lost every...

If it wasn’t for step change I would have lost everything I’m eternally grateful and the day I’m in the clear as in debt free I will donate money to step change regularly Reviewed on: 2nd May 2024

Can’t recommend stepchange enough for the help

Can’t recommend stepchange enough for the help Reviewed on: 2nd May 2024

Treaded very good .

Treaded very good ..and listen to you ..great advice Reviewed on: 2nd May 2024

Stepchange saved me

At the age of 64, I had debts exceeding £50,000, and I didn't think I'd ever get out of debt. I was advised to contact Stepchange. They weren't judgmental. They offered sympathy, and a constructive and practical plan to pay off my debts within a realistic time. I am now approaching my 70th birthday, and I retire tomorrow, debt free, with substantial savings. I cannot praise Stepchange highly enough. Reviewed on: 2nd May 2024

Lifesavers

Stepchange enabled me to turn a mountain of debt into a manageable monthly payment. I’m still paying but there is an end in sight. They were literally a lifesaver as I couldn’t see a way out of my situation. Reviewed on: 2nd May 2024

StepChange are a fantastic organisation.

StepChange are a fantastic organisation. They have really helped me. They are so understanding, they give excellent support and show so much empathy. The staff are brilliant.Thank you so much for all your help. Reviewed on: 2nd May 2024

Debt problems

Got Into financial trouble through no fault of our own I contacted Stepchange and they put me at ease straight away after giving them the relevant information they needed they dealt with my creditors immediately and a plan was put in place any issues I could call them and got sound advice every time we are now in a much better position than before and we would wholly recommend them if anyone is going through the same situation as ourselves. Reviewed on: 2nd May 2024

Excellent and very efficient service

Excellent and very efficient service Reviewed on: 2nd May 2024

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