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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16826 reviews)

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4.95

Based on 16,826 reviews, last reviewed 20th May 2026

101500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was getting to the stage I was asking if my debt... It was getting to the stage I was asking if my debt would be passed on in the event of my death. I was seriously thinking that this was my only way ou... Read more Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16826)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Brilliant service really helped me when I needed it...

Brilliant service really helped me when I needed it the most. Easy to sort and they listen to you without judging Reviewed on: 2nd May 2024

Excellent debt management company.

Excellent debt management company...with their excellent debt management service Reviewed on: 2nd May 2024

Made me feel in control

very helpful they listened to my problems and were very happy to assist me in any way possible. Reviewed on: 2nd May 2024

Amazing support and guidance during a really difficu...

Amazing support and guidance during a really difficult time in our lives Reviewed on: 2nd May 2024

Very professional level experience staff and kind.

Very professional level experience staff and kind. Not judgmental Reviewed on: 2nd May 2024

I went from constant sleepless night worrying about...

I went from constant sleepless night worrying about money to having a fair and sensible plan to pay back my debt. I cannot thank stepchange enough. Reviewed on: 2nd May 2024

they were very helpful from the frist phone call the...

they were very helpful from the frist phone call they made me feel relaxed and madecexpliaing really easy Reviewed on: 2nd May 2024

They have been a light at the end of a long dark tunnel

They have been a light at the end of a long dark tunnel for me. They have provided a flawless service over the years and I can't thank them enough for their help and support. Reviewed on: 2nd May 2024

Kind and supportive staff

Kind and supportive staff who are non judgemental with regards to your personal circumstances. Debt management plans are designed to your level of income and expenditure, work well and can be updated easily with changes in circumstances. Online access makes the plan easy to manage. I would highly recommend Stepchange to people who need support with debts. Reviewed on: 2nd May 2024

Debt overload

I was so low in life, never known which way to turn. At my old work place they was not very nice. My bank put me in contact with step change best thing ever stopping the bill man knocking on my door, was able to buy food, get my hair done and buy cloths. Thank you stepchange. Reviewed on: 2nd May 2024

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