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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Should’ve got in touch with them sooner, helped me t...

Should’ve got in touch with them sooner, helped me to get on top of my finances and spoke to all my creditors so I didn’t have to. Can take a long time to get through to customer services on the phone but other than that they provide a brilliant service. Reviewed on: 23rd May 2025

Right from the start they made me feel at ease with...

Right from the start they made me feel at ease with my debts they talked me through the options that were best for me and took the worry away. Reviewed on: 23rd May 2025

Debt Management Plan - can see an end

I have been on a Debt Management Plan with StepChange for 6 months. I’d reached a point where I was paying a large amount every month towards credit card debts, but not actually paying much off the balance and I felt overwhelmed that I would be in debt forever. I looked into options for debt consolidation but then found StepChange and saw that they could help implement a plan which would leave me debt free in the near future. I didn’t want to speak on the phone so I completed a budget online which was easy and provided creditors details. StepChange then contacted everyone for me and agreed the plan. I feel like I am actually paying off debts now and can see balances going down which is a weight lifted for me Reviewed on: 23rd May 2025

The best!

I joined stepchange in Jan 2020 during Covid to try and get in top of my bills, and they have helped me sort my life out and get on track! They are all ways supportive I have never felt judged and they do not pressure you to commit to high monthly payments, only what you can afford. I am due to finish my plan in Feb 2026 and have learned my lesson! 10/10 company Reviewed on: 23rd May 2025

My business failed (through no fault) and step chang...

My business failed (through no fault) and step change were there to give me shelter from the deluge of demands and threats that I received. I don't think that mentally I would have made it out of the other side without them. Reviewed on: 23rd May 2025

Best thing I ever did out of debt for the 1st time i...

Best thing I ever did out of debt for the 1st time in years easy to do and staff so helpful recommend step change to anyone Reviewed on: 23rd May 2025

Undoubtedly, the best help available.

I was literally suicidal at times until I discovered step change who basically took charge of everything for me all in one affordable monthly payment meaning I didn’t have to have pretty much any contact with any of my creditors/debters. I pay a direct debit each month to StepChange who distribute it amongst all my outstanding debt and I don’t have to deal with anyone except them. I have had a month or 2 in the past 3 years where I couldn’t pay for that specific month so they paused my direct debit and I didn’t hear from any of my creditors and resumed as normal the following month after being told to inform my creditors but also ignore correspondence as it would be sorted, which it was by the wonderful people that work for StepChange. I can’t thank you all enough ever. Reviewed on: 23rd May 2025

I cannot thank Step Change enough

Unbelievable how the stress I was under before going to Step Change disappeared. Reviewed on: 23rd May 2025

Polite honest considerate, such a relief.

Polite honest considerate, such a relief. Great help. Stress so much lower. Thanks Reviewed on: 23rd May 2025

Staff where very helpful and sympathetic

Staff where very helpful and sympathetic Reviewed on: 23rd May 2025

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