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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

376700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Stress less

I was with another company who took a fee. Step change don’t take a fee. They don’t bother you with emails or phone calls as long as you continue with the payments. I felt relief and no stress when I went to StepChange for debt advice Reviewed on: 23rd May 2025

Amazing help.

I felt I was drowning in debt and couldn't see it ever ending, only getting worse. Someone recommended StepChange and it was the best decision I ever made. The entire process was simple and easy and now, after just 30 months I am totally debt free. I cannot thank them enough, they have given me a life again. Reviewed on: 23rd May 2025

Step change debt management

Very helpful and considerate great customer service explained everything in detail would definitely recommend.. Reviewed on: 23rd May 2025

So helpful put you at ease, professional and caring

So helpful put you at ease, professional and caring Reviewed on: 23rd May 2025

Can’t fault the organisation or their representatives.

Can’t fault the organisation or their representatives. I don’t have to you can’t be better than they are Reviewed on: 23rd May 2025

Stepchange heroes

I was drowning in debt no matter how much I tried to climb out of it. I was depressed and didn't see a way out until I contacted Stepchange. I can definitely say they saved my life. I was overwhelmed at first trying to sort all my finances out, but they made it so easy and helped me through every process. I did a DMP and am 4 months away from being debt free. They also have useful information and help so you don't get your into this financial position again. Would I recommend Stepchange? 100% yes. I really can't thank them enough. Reviewed on: 23rd May 2025

Life savers

Broke it all down I to manageable steps and liaised with third parties. Reduced length of repayments through negotiation. Reviewed on: 23rd May 2025

Fear and anxiety leave when Step change become invol...

Fear and anxiety leave when Step change become involved. They have helped beyond measure. I believed my circumstances would recover but they didn't. Think long and hard when deciding what to do. Reviewed on: 23rd May 2025

Fantastic service

Advisors are excellent and their processes Reviewed on: 23rd May 2025

Stepchange have changed my life!

Stepchange have changed my life! I'm so pleased that I got in touch with them when I did. Such an easy process and friendly staff. Reviewed on: 23rd May 2025

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