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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Was at my lowest when I went to step change , they h...

Was at my lowest when I went to step change , they have been amazing Reviewed on: 1st May 2024

They have helped me clear a majority of my debts ove...

They have helped me clear a majority of my debts over the last 5 years, always there on the end of the phone should you need to speak to anyone. Reviewed on: 1st May 2024

Made such a difference to my life.

Made such a difference to my life. Debts finally feel manageable Reviewed on: 1st May 2024

You have changed my life, I wasn’t sleeping, I was a...

You have changed my life, I wasn’t sleeping, I was angry all the time and so stressed but now I feel I am getting control back on my life Reviewed on: 1st May 2024

Very sympathetic, helpful & informative regarding my...

Very sympathetic, helpful & informative regarding my situation Reviewed on: 1st May 2024

Fantastic company, professional and friendly.

Fantastic company, professional and friendly. I was stressed with money issues after leaving a well paid job. They were able to reassure me and help me with my debt problems. Reviewed on: 1st May 2024

No more Stress about Debt

They have taken my anxiety away about my debt,I can now sleep better knowing that companies can't harass me any more regarding the debt Reviewed on: 1st May 2024

Friendly staff great service very reassuring

Friendly staff great service very reassuring Reviewed on: 1st May 2024

Just excellent customer service very professional an...

Just excellent customer service very professional and fair to all parties Reviewed on: 1st May 2024

Best advice given when your backs to the wall, sorte...

Best advice given when your backs to the wall, sorted everything out for me and my wife. Big weight off my shoulders you can get back to some sort of normality and not having to worry who’s going to knock at the door next. Reviewed on: 1st May 2024

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