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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

376700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

StepChange take a step towards a positive change

I have been with StepChange for almost 5 years now. They have been very supportive and doing excellent work in guiding me through my troubled and challenging times. Reviewed on: 23rd May 2025

Kind and understanding customer service staff.

Kind and understanding customer service staff. Very knowledgeable Reviewed on: 23rd May 2025

The best organisation of the 21st century

Really am so glad stepchange do what they do, they listen, they problem solve and they are totally on it in terms of best practice and advice Reviewed on: 23rd May 2025

Fantastic staff, so helpful and give fantastic advice.

Fantastic staff, so helpful and give fantastic advice. It really set my mind at ease when I was extremely worried about my debt. Reviewed on: 23rd May 2025

Excellent company!

Excellent company! Helped to go out from a hard situation; Reviewed on: 23rd May 2025

Step Change are nothing short of excellent

Have been with Step Change for a time, always found them to be supportive, non judgemental and easy to talk to. Would highly recommend the to anyone in financial debt and facing problems. They have helped me enormously Reviewed on: 23rd May 2025

Don’t put it off better sooner than later

Kept putting it off but felt so relieved when I plucked up the courage. I felt stupid and embarrassed but they didn’t judge me a great relief Reviewed on: 23rd May 2025

stepChange...helped me get back on track

So pleased I bite the bullet and went to stepChange for help and advice they have been so helpful and encouraging couldn’t of asked for better help with my finances I feel I’m back on track Reviewed on: 23rd May 2025

Non judgmental service.

Non judgmental service. An overwhelming burden was removed from my shoulders. Very grateful for their valuable service. Reviewed on: 23rd May 2025

Helpful and considerate

Really helpful and considerate about my circumstances. Helped me step by step through the whole process. Reviewed on: 23rd May 2025

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