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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16829 reviews)

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4.95

Based on 16,829 reviews, last reviewed 20th May 2026

101650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service The website is easy to navigate and extremely user friendly. On the occasions that a telephone call was required I found the colleagues very helpful ... Read more Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16829)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent service.

I started on a debt management plan late 2022 with another debt company, I paid into this for 9 months and realised that the other debt company was taking 75% of the payments I was making which was not making a dent in the debt that I owed. I made the decision after extensive research to move over to stepchange. This has been the best decision as now I know all of the money I pay is going straight back into the debts that I have and I have started to feel more positive about my debt situation. When I rang stepchange for my 6 monthly review I spoke to a lovely lady who made feel at ease and she even informed me that she used to be on the same plan as me and it made me feel as if I wasn’t the only person in the world. Honestly cannot recommend enough. It is a very scary thing to reach out and get help with something that is not spoken about enough. Reviewed on: 2nd May 2024

NO money worries and they do not take any fee.

stepchange operators are sympathetic, non judgmental, patient and very helpful. I owe large amounts to various lenders and with a simple call or online form you can have the cretitors contacted on your behalf and stop the letters or threats and stop interest on your debts. This is legal and it works. You work out how much you owe everyone, and what your income and expenditure is, be honest it helps them help you. Stepchange get back to you quickly and where i was paying my creditors hundreds each month (with their interest added) i now pay one payment of £54 a month which is divided among them. This has given me a stress free life financially and an annual review keeps you and them right. This is a great service which charges nothing and genuinely helps people in financial difficulty. Reviewed on: 2nd May 2024

Very easy to communicate and professional help

Very easy to communicate and professional help Reviewed on: 2nd May 2024

Accessible debt management for everyone.

Very easy process to getting support to manage debt. Reviewed on: 2nd May 2024

debt management

allways available and helpful. never to o busy Reviewed on: 2nd May 2024

Hang in your plan will succeed

Taught me life lessons on budgeting and general money management. I would say it is difficult at the beginning. But when you see your debt pile dwindling. It's a great feeling. Reviewed on: 2nd May 2024

VERY COOPERATIVE.

VERY COOPERATIVE. VERY HUMBLE DEDICATED TO HELP, PROFESSIONAL,UNDERSTANDING, AND ON TOP ALWAYS FEELS THAT THEY ARE THERE ONLY FOR ME. EXCELLENT Reviewed on: 2nd May 2024

my debts

`i was in a mess and i heard about Step change they helped mi in sorting payment with creditor's which has and is helping me Reviewed on: 2nd May 2024

Very happy with the help :)

Had loads of debts and stepchange helped me feel like I could get them all paid and be debt free. It is very easy to sort with them and I would definitely recommend. Reviewed on: 2nd May 2024

Overall good service but difficult when it comes to...

Overall good service but difficult when it comes to communication with creditors as Step change state it’s customer who should be liaising with creditors and creditors want to hear directly from Step change. So the costumer is left in between and nothing gets sorted until it gets escalated or complain made. My debt repayment was delayed because of this. Reviewed on: 2nd May 2024

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