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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917425983910713329 (18644 reviews)

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4.92

Based on 18,642 reviews, last reviewed 23rd Jun 2026

188350% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thanks to stepchange I can sleep again at night Thanks to stepchange I can sleep again at night Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18644)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Debt change

The service you get is second to none expert help all the way Reviewed on: 23rd May 2025

The support has been really helpful.

The support has been really helpful. Reviewed on: 23rd May 2025

I was swamped with credit card debt!

I was swamped with credit card debt, the minimum payments kept getting bigger and the interest was cancelling out my payments. I was getting no where with asking for help from the creditors. Step change has taken all the stress away and now with affordable monthly payments and interest stopped I can actually see my debt going down. It's a massive relief. Reviewed on: 23rd May 2025

I had got myself into quite a bit of debt for which...

I had got myself into quite a bit of debt for which I was paying back with extortionate interest rates! I was falling further and further behind with payments, I was losing sleep and making myself sick with worry over it. I saw an advert for StepChange and after a lot of dithering I gave them a call. I am so glad I did, I actually faced up to my problems for the first time and although I was horrified by how much I actually owed, I did feel that it was the first step to getting sorted. The advisor went through all my incoming and outgoing money, suggesting ways to cut back and cancel unnecessary subscriptions etc. After we had all the information we agreed on an affordable amount for me to pay off my debts. I now only have one monthly payment instead of six or seven different payments going out. It has certainly put my mind at ease knowing my debts are being taken care of and I also have a date of woo will be debt free so that’s great to work towards. I would most definitely recommend StepChange! Reviewed on: 23rd May 2025

Really helpful Team , discuss all options with you a...

Really helpful Team , discuss all options with you and help you find what is the best for you. Reviewed on: 23rd May 2025

Excellent customer service and support.

I freak out whenever I get contacted about my finances. I’ve felt less alone working with stepchange. Although one of the companies I’m paying back have done nothing but bully me every month. That hasn’t stopped. Reviewed on: 23rd May 2025

StepChange took away all my worries.

StepChange took away all my worries of the debts I had accumulated. It was such a relief to get all the help and advice they offered me. I would advise anyone in a similar position to contact them as soon as possible. Reviewed on: 23rd May 2025

Stepchange have given me a new life lease of life

Stepchange have given me a new lease of life Reviewed on: 23rd May 2025

I do not know where and what I would have done, had...

I do not know where and what I would have done, had I not approached Step Change. I can not express enough of how much this charity saved me. The staff are absolutely incredible, very understanding, reassuring and realistic. This organisation is like no other, we need more of these kind of people and organisations, supporting and empowering people to not be fearful of their debt and finances. So many people do not understand how to manage their money, debt and finances. This organisation not only empowers people to do this, but demonstrates how you can build money management into your day to day life and not hide away from it. Thank you so much Step Change. Reviewed on: 23rd May 2025

Pulled me out of a deep dark hole not of...

Pulled me out of a deep dark hole not of my making Reviewed on: 23rd May 2025

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