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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16465 reviews)

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4.95

Based on 16,465 reviews, last reviewed 8th May 2026

84050% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I (almost) feel normal again They lift the ‘shame, embarrassment and sleepless nights’ from the first call.. Reviewed on: 8th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16465)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Needed support

Understanding professional supportive and distressing at a time that is so stressful and over bearing Reviewed on: 1st May 2024

Stepchange saved me.

Stepchange saved me. I was in such a mess after being widowed at a young age with 3 children. I had to use credit cards to live on. They helped to turn my life around! Reviewed on: 1st May 2024

This is a fantastic service to those who need it.

They turned a crisis into something I and my family could actually deal with over time. This is a fantastic service to those who need it. Reviewed on: 1st May 2024

Is the best one to help with all your debt.

Is the best one to help with all your debt. Reviewed on: 1st May 2024

Regain financial control and get your life back.

Having got myself financially swamped in what felt like a situation I would never get out of, StepChange brought me clarity, a solution and got me my life back. I was able to regain control, own the problem and ultimately breathe a huge sigh of relief that with StepChange help I could get this sorted for good. I have a way to go, however all is positive, I can live, not just exist and now have a completely different outlook and relationship with money. Reviewed on: 1st May 2024

I recommend it to anyone who needs professional help...

I recommend it to anyone who needs professional help in getting out of debt Reviewed on: 1st May 2024

I was so ashamed at having to get in touch

I was so ashamed at having to get in touch with anyone about this, I would never thought that I would get like into this predicament but I,did. If I hadn’t have Step Change. I honestly don’t know what I,would have done. Everyone I have ever spoken to have been fantastic and so very understanding and I can’t thank them enough’ Reviewed on: 1st May 2024

In my experience you can’t deal with debt on your own.

In my experience you can’t deal with debt on your own. Experienced and sympathetic help is required from detached professionals who aren’t just trying to profit from your situation. Step Change do that. Reviewed on: 1st May 2024

EASY OF USE

EASY OF USE AND UNDERSTANDING THE DIFFERENT WAYS OF DEBT MANAGEMENT SYSTEMS Reviewed on: 1st May 2024

Process was fairly easy and such a relief

Process was fairly easy and it was such a relief to have my debts consolidated into one affordable payment, I even went on to recommend Step change to my mum who also has debt problems. Reviewed on: 1st May 2024

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