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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

StepChange have been amazing

StepChange have been amazing throughout my debt journey. They are so understanding, knowledgeable, and genuinely helpful. From the very beginning, they made me feel like I could get my life back again after getting into debt. Thanks to their support, I’ve already managed to pay back half of what I owed, which feels incredible and has lifted such a huge weight off my shoulders. What also gives me peace of mind is knowing that if I ever struggle again, they will still be there to help and support me without judgment. I honestly can’t thank them enough for everything they’ve done for me. Reviewed on: 27th May 2026

Easy application, provided reassurance and removed t...

Easy application, provided reassurance and removed the stress of dealing with the creditors. Would highly recommend. Reviewed on: 27th May 2026

These people helped me so much to clear my debts, st...

These people helped me so much to clear my debts, stress free, worry free, excellent advise and support from the team. Reviewed on: 27th May 2026

Stepchange really are AMAZING!

Stepchange helped me more than they’ll ever know, amazing people, excellent advice and one phone call sorted out all my money troubles. Also hugely understanding and helpful when explaining my mental health issues. Fantastic service, couldn’t recommend them highly enough. Reviewed on: 27th May 2026

There to help when you need it the most

Great support, fantastic service and able to help my financial situation and get me back on track and take away some of the pressures and give me my life back. Reviewed on: 27th May 2026

Overall it has been a real stress reliever, fact...

Overall it has been a real stress reliever, the fact we now have control of our money and can actually see our debts being paid off instead of constantly paying random minimum amount here and there. All of the debts are combined into one payment and makes repaying so much easier and even better, cheaper too. I would highly recommend anyone that is in debt or worried about debt to seek advice from these guys, I would say I would happily use them again but I don’t plan on getting into debt ever again. Although they do have some useful online tools that will help now and in the future with managing money easier and I will be taking advantage of them. Over all a really positive experience and money stress reliever. Reviewed on: 27th May 2026

Worry free

Took lots of worry out of the situation I had found myself in Reviewed on: 27th May 2026

Breath of fresh air.

Breath of fresh air. Great advice, handled everything when I was feeling overwhelmed, I am so grateful. Reviewed on: 27th May 2026

Brilliant service

Helped me so much can't thank them enough dealt with all of my creditors and put a payment plan in place. Very understanding, took away my worries and could sleep at night. My debt was because of my ex who did a runner and left me with everything. Reviewed on: 27th May 2026

Incredible help & support, I never knew existed!

The help and support that I received during an incredibly low, difficult and desperate time was incredible. I never knew that they could help so much. If there is one thing I can suggest is, call them! They will review your debt, your outgoings and look at combining everything into one manageable payment. I cannot describe the relief I felt, whilst I have a long way to go, I am in a happier place with thanks to StepChange, no charges, all your money goes straight to your creditors. Reviewed on: 27th May 2026

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