Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16148 reviews)

View other StepChange products

4.95

Based on 16,148 reviews, last reviewed 7th May 2026

68900% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Simple easy to communicate. Simple easy to communicate. Clear stateme ts show the progress of debt reduction. Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16148)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Great Support System

Stepchange helped me sort my Debts out by Management Plan and taken a huge burden off my shoulders. This resulted in my improved mental health for past many years and allowed me to focus on my job, earnings and personal life. I thank enough to Stepchange for being an immense support. Reviewed on: 1st May 2024

Everyone I’ve spoken to has been understanding, kind...

Everyone I’ve spoken to has been understanding, kind and helpful. Reviewed on: 1st May 2024

Step change have helped me get out of a terrible sit...

Step change have helped me get out of a terrible situation and over time my debts have decreased. Reviewed on: 1st May 2024

Due to furlough in Covid I was really scared of fall...

Due to furlough in Covid I was really scared of falling behind with my debt payments, I felt like I was drowning! I Contacted strp change and the relief was immediate!They were so kind and helpful. Didn't make me feel shame and came up with a plan that was manageable without being overwhelming! They Contacted my creditors and I was finally able to sleep again ! Reviewed on: 1st May 2024

Constructive, helpful,- my debt. Managed.

Constructive, helpful, took my worries about my debts, a rational and manageable solution. Thanks Reviewed on: 1st May 2024

Since joining stepchange I've been able to get my li...

Since joining stepchange I've been able to get my life back on track. Reviewed on: 1st May 2024

Amazing, they turned harassment from continuous phon...

Amazing, they turned harassment from continuous phone calls, sleepless night and stress into very affordable monthly payments. Reviewed on: 1st May 2024

Kind people giving help when you need it most.

Kind people giving help when you need it most. Helped me so much, I'm so grateful to you all. Thanks to every one of you. Reviewed on: 1st May 2024

Step change have helped me arrange manageable paymen...

Step change have helped me arrange manageable payments with my debtors. All I had to do was give step change the info about my finances and they did the rest. I am kept up to date with monthly statements which is useful for keeping track of your payments and also seeing your debt going down. The website is very easy to navigate and you can also view and manage your budget should you struggle to keep up payments. All in all I am very pleased with step change and have found them very helpful thus far. Reviewed on: 1st May 2024

Great service

Great service I had a good experience Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Advanced Collection Systems 1.00 from 5 reviews
Debt Collection
from High Court Enforcement Group 1.60 from 3 reviews
Debt Management
from Creditfix 4.76 from 795 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub