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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16172 reviews)

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4.95

Based on 16,172 reviews, last reviewed 7th May 2026

70050% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was absolutely desperate when I went to StepChange... I was absolutely desperate when I went to StepChange for help. Following my husband's death, I could no longer manages debts that we had in my name on... Read more Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16172)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

Stepchange have always been kind and helpful,they ha...

Stepchange have always been kind and helpful,they have also reduced my worries in regards to monies i owe,non judgemental and super understanding Reviewed on: 1st May 2024

best move you ever make

I contacted stepchange nearly 5 years ago owing more than £15,000, they supported me to make a debt plan and helped contact all of my creditors. I will be debt free in July. Reviewed on: 1st May 2024

Absolutely amazing!

Absolutely amazing!! Started with thousands of debts and now it’ll be gone by next year! The people who work at Stepchange are kind, non judgemental and so helpful! I would recommend coming to step change for support if you ever need it. It’s helped not only my financial wellbeing but my mental health and I will forever be grateful for finding them Reviewed on: 1st May 2024

Without them I don’t know where we would be.

Without them I don’t know where we would be. They helped us get on top of our finances after they were impacted by Covid Reviewed on: 1st May 2024

I would tell anyone be brave and take the step to ge...

I would tell anyone be brave and take the step to get help. Everyone I spoke to the first few weeks were so so helpful they literally saved me I didn’t know where to turn I was helped every step of the way . Reviewed on: 1st May 2024

Extremely helpful, stress free, dealt with all my cr...

Extremely helpful, stress free, dealt with all my creditors, I just have to make my monthly payment. Reviewed on: 1st May 2024

Big Brother When Needed

StepChange was like a senior member of the family and took on all burdens, and offered a workable solution. Reviewed on: 1st May 2024

Fast friendly service very professional and caring

Fast friendly service very professional and caring Reviewed on: 1st May 2024

Thank God for Step Change

I have been with Step Change Dept Management for coming up to 6yrs, and am hopefully nearing the end of my Contract with them...i honestly have nothing but Praise and Good things to say about the Service and advice i have received from the start. Just to Add I will be totally dept free at the end of our Contract. Reviewed on: 1st May 2024

Just so easy to deal with.

Just so easy to deal with. Kind advice and empathy shown. Clear options and support given all through the process. I can’t explain the relief of getting something in place after struggling to keep going for months. Reviewed on: 1st May 2024

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