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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16829 reviews)

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4.95

Based on 16,829 reviews, last reviewed 20th May 2026

101650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service The website is easy to navigate and extremely user friendly. On the occasions that a telephone call was required I found the colleagues very helpful ... Read more Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16829)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Saved my life.

Saved my life. I was in a very bad and dark place financially. Reviewed on: 2nd May 2024

Stepchange has been excellent from start to date.

Stepchange are very good when it comes to review time. Reviewed on: 2nd May 2024

Absolutely amazing people, who help you, when you m...

Absolutely amazing people, who help you, when you most need it.Who knows where I'd have been, without their help. Reviewed on: 2nd May 2024

Stepchange have been a god send, really helped me to...

Stepchange have been a god send, really helped me to get back on track with my finances. I have spoken to Ash a couple of times and he has been absolutely brilliant. They are always there to offer great advice and support when needed. I’ve finally reached that light at the end of the tunnel thanks to Stepchange ☺️ x Reviewed on: 2nd May 2024

Made dealing with my debts less stressful and simple...

Made dealing with my debts less stressful and simple, into my second year with them and gone through budget review. Easy to update balances and manage online. If you need to phone, staff very helpful and supportive. Reviewed on: 2nd May 2024

I have just finished my debt free journey.

I have just finished my debt free journey. Thanks to step change all my debts have been repayed. Took 3,5 years but I'm debt free now . Reviewed on: 2nd May 2024

Stress free

Stepchange has changed my life they have taken all the stress I had with my debt away. If you are in debt I would strongly recommend this company Reviewed on: 2nd May 2024

I have now got peace of mind and living a normal li...

I have now got peace of mind and living a normal life without being threatened by creditors. I have good night sleep and have stopped being so stressed about finances. I can plan better financially and I have never felt so much better in my life as I do now. I would recommend StepChange to anyone who find themselves in debt as I did before. Reviewed on: 2nd May 2024

Easy to use and very helpful, nothing is too much tr...

Easy to use and very helpful, nothing is too much trouble. Reviewed on: 2nd May 2024

Step change can help you

They have really help me sort out my finances and pay regular affordable amounts. When I have phoned the staff are very nice and understanding and very knowledgeable because sometimes when you owe money to companies they can be very unpleasant. But Step change told me my rights . Reviewed on: 2nd May 2024

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