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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16231 reviews)

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4.95

Based on 16,231 reviews, last reviewed 7th May 2026

72900% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good all round service all staff so very helpful at... Good all round service all staff so very helpful at such a very difficult time for me highly recommend ,, ,,Thank you StepChange Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16231)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Was in debt to the sum of £28,000 now down to £13,00...

Was in debt to the sum of £28,000 now down to £13,000 two more years and I will be debt free every penny I pay comes off my debt thanks to all of you for helping me Reviewed on: 1st May 2024

Found the staff very friendly and helpful.

Found the staff very friendly and helpful. Generally found my account online was easy to use. I did have a few issues with debt amounts being sent to creditors after I had already edited amount in my online dmp Reviewed on: 1st May 2024

Very helpful professional and reliable service

Very helpful professional and reliable service Reviewed on: 1st May 2024

Stepchange literally changed my life .

Stepchange literally changed my life . I will be forever grateful. Such a brilliant charity. Reviewed on: 1st May 2024

I’ve tried to set up my DMP and I had to change it n...

I’ve tried to set up my DMP and I had to change it n no one got back to me n I can never get through Reviewed on: 1st May 2024

Excellent service provider

Kind help and knowledgeable people Reviewed on: 1st May 2024

A much needed lifeline

Understanding, caring, non-judgemental are just a few words to describe the approach given by staff to individuals struggling to manage debt for whatever reason. Reviewed on: 1st May 2024

Easy, help, and all online which is easy to sort if...

Easy, help, and all online which is easy to sort if you prefer not talking about the situation bit want to resolve via email Reviewed on: 1st May 2024

Always easy to talk to them and get the answer to re...

Always easy to talk to them and get the answer to resolve the issue. Reviewed on: 1st May 2024

In the darkest hours

Took all the stress away from dealing with my creditors. Absolutely fantastic service. Reviewed on: 1st May 2024

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