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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Stepchange were so easy to deal with.

Stepchange were so easy to deal with. Filled in some information online to get some advice. Options available were clearly presented and explained and they sorted things quickly - creditor pressure eased almost instantly! Reviewed on: 23rd May 2025

I got myself at the point where bankruptcy was the o...

I got myself at the point where bankruptcy was the only option. Stepchange changed that. Now I can provide for my family with out struggling every month. Only gripe I have is when I go to go and do my budget on line they always ask for you to call them which time isn't something I have. These calls can be over an hour Reviewed on: 23rd May 2025

Back on track

I can’t thank StepChange enough for their support. From the moment I reached out, they treated me with kindness, respect, and professionalism. They helped me understand my options and set up a manageable plan to get back on track financially. It's such a relief to feel in control again. Highly recommended to anyone struggling with debt. Reviewed on: 23rd May 2025

I thought i couldn’t move sell my house and buy a ne...

I thought i couldn’t move sell my house and buy a new house. How wrong i was. It was an open honest conversation from the offset. Paul was brilliant. I’m now in my new house and loving life new to the sea. Still on dept plan. Reviewed on: 23rd May 2025

Really helpful and friendly

Helped ease my sleepless nights. Found a plan I could manage. Reviewed on: 23rd May 2025

Step change

Good advice and help to see a way out of debt problems Reviewed on: 23rd May 2025

Was very helpfull very happy now

Was very helpfull very happy now Reviewed on: 23rd May 2025

So easy to use, I am feeling so much better since us...

So easy to use, I am feeling so much better since using this Reviewed on: 23rd May 2025

From the begining it was fair and very helpful

From the begining it was fair and very helpful Reviewed on: 23rd May 2025

A great service for anyone needing help or advice

When I began with step change my debt seemed insurmountable and I was completely overwhelmed. I have now only 2 more payments and I will be debt free! Everyone was kind and helpful with no judgement at all. Reviewed on: 23rd May 2025

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