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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Very helpful and informative for my financial needs

Very helpful and informative for my financial needs Reviewed on: 31st January 2024

So far so good!

I have have been dealing with Step Change who are currently helping me set up a DMP. They have been so helpful and the two customer support ladies I have spoken to (Jo / Lille) have been so lovely. Answered any questions I had. I am hoping the great service continues on in to my DMP. Thanks, Ross Reviewed on: 30th October 2023

Would highly recommend

Easy to set up lots of help available. Wish I had done this along time ago Reviewed on: 3rd September 2023

The greatest

Stepchange have been a life saving charity for me. There customer relations team are wonderful and honestly this charity deserves the biggest reward. I cannot praise them enough and cannot put into words, how much they have supported me. Reviewed on: 1st September 2023

I love stepchange....

Stepchange are the best company and service!!! They listen, they advice and gave me options for me to choose from. I love them! And the people are very polite and know their job ethics and are professional! Reviewed on: 28th August 2023

Debt helpers

They were very helpful really help put my mind at ease. Made me feel that I wasn't alone. Nothing was to much trouble. Reviewed on: 27th August 2023

Stepchange

Helped me sort my finances and make my finances manageable Reviewed on: 27th August 2023

Help with debt

I have used stepchange as my finances got out of control. They have been amazing. I was very anxious but they took all the worry off me and helped me every step of the way. Very patient and absolutely lovely to deal with Reviewed on: 26th August 2023

Excellent service

Help me so well and took that pressure away from me in ten to fifteen minutes of talking to them I would tell anyone to get in touch with stepchance absolutely excellent service x Reviewed on: 23rd August 2023

No judgement just support and guidance throughout

I dont usually write reviews but I felt I had to communicate somewhere how amazing the people I've been in contact with in this company have been. I was devasted and embarrassed for ending up in a situation that had lead me to get an IVA. The people who I spoke with are lovely, calm, understanding and made me feel better about my situation when I would get upset over it when going through the process. They are easy to talk to over the phone for any queries or problems. Not once have I felt judged. It is very daunting sometimes having this on my file but a recent conversation has just made me feel more at ease and they arent just a debt company they really are there to help and guide you. So thank you to anyone who has helped me the way you help really does go along way. Reviewed on: 18th August 2023

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