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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Really helpful organisation to help deal with debts.

Really helpful organisation to help deal with debts. Every time i have rang to sort a issue they have been brilliant . A+ Reviewed on: 23rd May 2025

Absolutely brilliant helped me so so much

Absolutely brilliant helped me so so much Reviewed on: 23rd May 2025

I felt I had the weight on my shoulders.

I felt I had the weight on my shoulders. Life-changing lifesavers. Very helpful, took all the hard work away from me. Would Genuinely say my life would not be the same now if not for step change Reviewed on: 23rd May 2025

Everyone was very helpful, it made me feel less scar...

Everyone was very helpful, it made me feel less scared as to what to expect and what is going to happen next.. it was very straightforward, I would like to thank you very much for your continuous help Reviewed on: 23rd May 2025

Be brave and ring Step Change

I was at my wits end with worry about my credit card debt, especially as my income is just State Pension and Pension Credit. After reading up about available help, I kept putting off phoning Step Change for months because I was so ashamed of my situation. When I finally plucked up the courage it was nothing like I had imagined. The gentleman I spoke to was completely non-judgemental and in a calm, pleasant way helped me to work out a budget I could manage whilst gradually paying off my credit card. It was such a relief that the bank then stopped my monthly interest payment as well. Step Change were the best thing to happen to me and I would recommend them to anybody who needs help with their finances at this difficult time. Reviewed on: 23rd May 2025

Excellent service.

Excellent service. They help me with making budget. Thank you Reviewed on: 23rd May 2025

The charity has been brilliant from start to finish...

The charity has been brilliant from start to finish helped relieve a lot of my money worries Reviewed on: 23rd May 2025

Stepchange helped me when covid hit

I was made redundant just before covid hit, and I got a new job on the day the first covid lockdown was announced. So due to that I had no payments coming in and stepchange helped me sort out my payments and got me back on track. Reviewed on: 23rd May 2025

I felt secure and stress free

I was so stressed they made sure I feel secure and manage my debt really well. Reviewed on: 23rd May 2025

Awesome, lost my job last year and was without a job...

Awesome, lost my job last year and was without a job for a year and they were a life saver. Reviewed on: 23rd May 2025

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